Invalid URI

Hello, I have the same error message!

I have uninstalled and re-installed and the same problem exists.

I can find no information regards this error message on the Internet.

Can an Acronis support staff please comment ?

I get this problem all the time. I just have servers unable to do anything because Acronis doesn't offer any resolution.

Hello,

would someone from Acronis please make a statement regards this issue.

We have a product which as of this time is NOT IN A USABLE STATE.

This is not satisfactory.

We have PAID for this product and would like Acronis to show some PROFESSIONALISM in helping us resolve this issue.

Thanks

Hello all!

First of all thank you for reporting about the issue and for opening the thread. I will be glad to assist you with the issue you have faced.

Unfortunately due to the lack of investigation information it is difficult to identify the reason of the problem. But before we start the investigation, I would suggest you to recreate the vault to see whether it helps to workaround the problem. 

Should the issue persist, we will need to take a closer look at the situation. Could you please kindly provide us with the following diagnostic information? 

1. The problem vault settings screenshot.
2. Acronis Info from the machine hosting the vault.  Download AcronisInfo
   - Run the downloaded file.

   The gathered information will be put in AcronisInfo.zip in the same folder, where the AcronisInfo was saved

3. Logs of the operations from the C:\Documents and Settings\All Users\Application Data\Acronis

Please kindly contact us with the information gathered. It will help us to identify the reason of the problem and find a solution for your particular case.

I would also like to apologies for the inconvenience with the support you have faced.

Dear Andreas and Ken,  I have searched the Support Tracking System and unfortunately couldn't find any case related to this particular problem from you. Should you have requested assistance regarding this issue, please kindly provide me with the case # or any other support call data via PM so that I could make sure you are assisted in a proper way.

I would also like to notify you that since you have the Acronis Advanced Support Agreement, you are eligible for online assistance via chat, phone and e-mail. You can find the detailed steps regarding how to get assistance in this KB article. Following the steps of the wizard, you will be able to find both chat link and phone number. Be sure that you will receive immediate and professional support for all your questions.

Should you have any further questions or concerns, or there are any difficulties with gathering the diagnostic information - please kindly post a comment here,  and we will definitely help you.

Thank you in advance for cooperation!

Hello Yana, thanks for your post this was very informative.

The vault was re-created the problem still existed.

The software was uninstalled and re-installed the problem still existed.

I will post the information you requested in this thread so that other people will have access to this in the hope it will assist them....

Our problem remains unresolved.

It has been 5 days since our last correspondance with the Acronis technician assigned to our case, with no response.

This means over 20 days has passed and the software is dysfunctional.

We expected more from support with regards to this......

Hello Andreas,

Thank you for your post and please accept our apologies for the response time. I have checked your case and took the ownership over it, so be sure from now on you will receive ongoing immediate assistance. I'm really sorry for this inconvenience, and would like to sincerely apologize for it. I completely share your concern and will do my best to speed up the process of resolution.

I have already replied to you in the case, please kindly check your e-mail. Meanwhile I would like to ask the community to notify us if you didn't receive a reply from support for a long time - this situation is not acceptable and we will definitely fix it.

As soon as we have a solution for this particular case I will update the thread.

Thank you in advance for cooperation and understanding.

Here is what fixed it for me with an unmanaged vault that suddenly had this exact problem. We just purchased this product too, and I have to say that my experience with phone support has been dissappointing. I have had good experience with Tier 2 support if you can get your case elevated, but that may take several days. I really hope Acronis addresses this support issue.

I figured this out on my own - so I don't know if it will work for everyone. I don't believe Tier 1 support will be able to help you. They couldn't help me and basically had no idea what to try outside of deleting and re-creating the vault.

Additionally, this doesn't address the problem that caused this to begin with. There are no logs that indicate a problem with the vault and no events in the OS that indicate any issues. The problem just suddenly appeared. I fear it will happen again. So if anyone figures this out, please post back.

DELETING AND CREATING THE VAULT DOES NOT WORK!

The problem actually lies in the meta data associated with the vault. For an unmanaged vault, this data is in the sub folder called .meta directly under the root folder of your vault. Navigate to the vault folder directly from the HOST if it is a network share. There you will find the .meta sub folder. The key is finding the corrupt file(s) in this folder and removing them. This can be very tedious because it is basically a trial and error process. I did the following.

1. Copy all the files out of the .meta sub folder to a temporary location.
2. Sort the files by descending timestamp. I knew about when I lost my vault because I happened to be looking at it when it suddenly broke.

3. Delete a set of files from the .meta sub folder. After you delete, access the vault in AMS and click refresh. If the offending file was one you deleted the vault will become accessible. If the vault still gives you Invalid URI, then copy the files back from the temporary location because they are NOT the problem.
4. Choose another batch of files, and delete them. Refresh the vault and see if you get access.
5. Repeat this until you find the offending files by process of elemination.

I eventually got my vault back on-line and working.

Good Luck!

CIS Admin, Thanks!!!!!

Now why didn't I think of that?

Your solution resolved my problem, just one observation.

The reason behind the meta-data file that is causing the problem is because for some reason it is left in an incomplete state.

What do I mean?

Well the meta data file looks to be XML based, and in the bad file I have it does not end correctly.

I have removed the unfinished entry in the non working meta data file and it works fine now.

Now this is what I expect happened in my case and is probably what is happening in other cases.

In my case, the place where the backups where being created ended up being totally filled (my error or software error but I had it setup to delete files after a certain date, it didn't work). I imagine that at the point when data was attempted to be written to the meta-data file there was no disk space left, so the write failed and the meta-data file was left in an incomplete state.

In other people situations a circumstance would have occurred in which the the meta-data file data may have been left in an incomplete state.

Fixing the meta-data file incomplete entry fixes the problem.

So thanks ever so much for your finding CIS Admin!

Now to Acronis support.

I am very sorry, but I feel that this case has not been handled proficiently.

Acronis support staff should be in a position to know that a URI error would point to some sort of meta data file problem.

It all makes sense now, URI is short for Uniform Resource Identifier, similar to URL Uniform Resource Location, I should have twigged when I was researching to what URI meant.

If I should have twigged, surely Acronis support staff should have twigged????

Apologies if Acronis may believe that my view is unsubstantiated, but that is my view and I strongly believe in it!

Yana, thanks for showing your concerns with the issue on hand, Acronis need to find a way to improve the support process.

There are a number of reason we invest in products for data back up such as peace of mind, data security, time management to name a few.

Since we installed the Acronis software, I have spent tooooooo many hours, trying to resolve issues with the software not working properly.

This is completely non productive, and my frustration is compounded when something as simple as a corrupt meta data file has caused us to have no backup on our webserver for almost one month, not to mention the man hours spent doing things suggested by support.

Please Acronis, improve your support, find better staff, pay more to get better staff!!!

I have always liked Acronis products as a home user, but my first experience as a corporate user, so far, has been far from good.......

Dear CIS Admin and Andreas!

Thank you for your comments and for the precious information you shared with community! This solution is really valuable for us. I have forwarded it to the Expert's team - they are currently reproducing the problem, and requested KB article, so as soon as Experts have more details regarding this question, we will have KB released - and all thanks to you! We really highly appreciate that!

Andreas, thank you for the feedback provided. I completely share your concerns and agree that this situation is not acceptable. I have forwarded the information regarding your case and the situation to the Management team, so they could take an action on it, and I believe we will anyway see improvements.

I must say that I appreciate you being with us on this issue and for your patience. Thank you for your cooperation!

Should you need anything - just let us know by leaving a comment or contacting any Forum Moderator via PM - we will definitely help you.

Thank you!

Thanks Andreas for the XML information that may come in handy to know. Unfortunately for me, I had over 1tb free of disk space, so I still don't know why I ended up with a corrupt meta file. 24 hours later and I got all my backups, so I'll keep my fingers crossed.

Thanks Yana for submitting this to development. I hope they are able to fix this in future versions.

Dear CIS Admin,

Thank you for your reply!

I was asked to pass special thanks to you from Experts team - great job done! Hopefully you will never meet this issue again, but should it reoccur, we will be able to identify the reason and prevent this problem from happening, all we will need is

1. Acronis Info from the machine in question
2. *meta folder before fixing
3. *meta folder after fixing

This diagnostic information will show us what went wrong and allow us to fix it.

Anyway I'll keep my fingers crossed for you as well. Should the problem happen again - do not hesitate to leave a comment or contact me directly via PM.

Should someone meet this issue as well, please kindly send us the information requested - it is vital for improving the product and providing you immediate solution.

Thank you in advance!

I'm got on many tasks the error as described before.
---------------------------------------------------------------------
Fehler
---------------------------------------------------------------------
Prüfen des Backup-Archivs fehlgeschlagen.
---------------------------------------------------------------------
Details
Code: 10.551.305(0xA10009)
LineInfo: 0xCA40E4EE016A247E;

Modul: C:\Programme\Acronis\BackupAndRecovery\mms.exe
Nachricht: Ungültiger URI.

---------------------------------------------------------------------

I'm using B&R 10 advanced workstation (build 10.0.11639)
Now we are in June and I have no solution for the this problem!
I need one very quick!

Hello Wolfgang Borvitz,

Thank you for your post. I will definitely help you with this issue.

Most probably this problem is caused by the unavailability of the backup archive, either it was moved or is unavailable. I would recommend this article from our Knowledge Base and if the solution provided does not fix this for you, please submit a support request with an AcronisInfo report attached.

Please let me know if you have additional questions.

Thank you.

I found a quick fix to the issue. You have to set view options to view all files (hidden and system), then browse to you backup vault location. There is a folder there called .meta (hidden). Open the folder and move all files EXCEPT meta_info.lck and operation.lck to a storage location. You can then access the vault and it will recreate the correct files for you. Good luck!