iso recovery disk not detected at boot

Michelle,

Welcome to the growing community of people whose Linux Recovery Disk won't boot so we can do a restore if need me.

This appears to be a pretty wide spread problem affecting a lot of Acronis True Home 2012 purchasers. I have a Toshiba notebook, and the Acronis boot disk starts to load, and then the screen goes black and all CD activity ceases and it just lays there and does nothing.

I have a trouble ticket in with Acronis regarding this issue. So far no solution provided by Acronis. Given it's about three months later since you first reported your issue, I'm not holding out much hope that this problem will be resolved in my 30-day return period.

If Acronis doesn't get on the stick, I'll have to return the product as it simply does not work.

<Removed due to the violation of Forum Terms of Use: 
- Keep you posts to Acronis related discussions. E.g. no discount links for competitors of Acronis.
Please be informed that further violation of Forum TOU will result in the temporary suspension of your access to Acronis Forum>

So you may want to check it out if you need a different back up solution.

Good luck.

Hello Wilfred,

I understand you're upset with the situation, and share your frustration.

Usually such issues are caused by the lack of the drivers in the bootable media. According to the support records in the case, you request currently is being processed by the support team.

I would appreciate if you could send us here the Acronis Linux Report from the problem disk - it might shed the light onto the exact cause of the problem.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.