Issues with deploying Windows Backup and Recovery 10 Agent to Windows 7

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Hi all!
I have been recently testing Backup and Recovery 10 and have been running into some issues. I am trying to deploy the Windows Agent to some of my test machines from the management server. I am able to install it to a machine running windows xp, but am having issues installing it to one running windows 7. When setting up the install I tried using the account I have created for the managed machine service and the administrator account. I have verified that the firewalls are off and that the associated accounts have local admin rights on the machine. Also, all machines belong to a domain. When I try to complete the install I will instantly get a error that just states "Installation has failed." Is there anything special I need to do for Win7? any other ideas what could be causing my problems?

Thanks

Wed, 08/25/2010 - 17:50
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Hello Mitch!

Welcome to our Forum, it's nice to have you with us! I understand your concern and will be glad to help you.

Unfortunately due to the lack of diagnostic information it is hard to say what went wrong. I've carefully checked our internal resources and found no known issue that would match your description. So this situation requires investigation.

Should the installation attempt fail immediately after pressing "Proceed", please check the following instructions for solution. In case that doesn't make any difference, please try installing the Agent locally. This will help to localise the issue. Just take the installation file to the target machine and run it from there.

Should the issue persists and Agent refuse to get installed, please send us directly or via Private Message the following data from the problem machine: 

  1. Acronis Info
  2. MSI log

Should you need to perform the installation remotely only, please send us

  1. MSI log
  2. Wireshark output
  3. Windows System Information from the target machine

This diagnostic data will help us to localise the problem and find an appropriate solution for it.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 08/26/2010 - 11:12