Keyboard not working: Naming of backup-image not possible

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 9
Comments: 3

Hello,

we are evaluating the Backup & Recovery Workstation 10. The product looks very interesting :-)

After booting the "Acronis Rescue Media" we are able to click/activate (with the mouse)
either the menu/choice "Acronis Backup & Recovery 10" or "Conitinue OS booting".
After booting into "Acronis Backup & Recovery 10" the Touchpad of the Sony VAIO VPC-F13S1E/B is not working anymore, but at least with the help of F10 the pointer can be moved with the arrow-keys of the nummerical block of the keyboard :-)

Problem:
Now it becomes more complicated, I am simply unable to name a backup-image (by typing the keys). The Keyboard doesen't seem to work at all. A new folder can be created, but as well not be be named ...

Question:
What I am doing wrong?

Any feedback/help is apprecaited very much! Thank you!

John

Thu, 12/09/2010 - 16:40
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello John,

Thank you for posting and welcome to our forum. I will do my best to help you with this issue.

You are doing everything correctly, we have a known issue with Sony VAIO touchpads, I am sorry for any inconvenience.

However, we are very close to resolving this problem and I will update this thread once there is a fix.

In the meantime, if possible, please use a USB keyboard/mouse as a temporary workaround.

Please let me know if you have additional questions.

Thank you.

Fri, 12/10/2010 - 09:46
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