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Known Problems 3ware 9650SE-4LPML and Acronis Backup & Recovery 10

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Hello,

does anybody know if there are any known Problems in combination of a 3ware 9650SE-4LPML and Acronis B&R 10 (Build 10.0.13762).

A few days before we had the fourth blackout of the Raid10 (4 HDD). While the daily backup the controller resets began. A short time later the Raid takes an inoperable staus.

We changed the controller the 3rd times, also all HDD was replaced.

Thanks for Help

Thomas

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Hello Marlo Schattauer,

Thank you for posting this question in our forum. I am happy to assist you. 

I have found this article in our knowledge base. Please be aware, that this article is designed for version 11, but also fits for version 10. I suggest to run first an offline image backup of this machine, using the Acronis bootable media. Then replace the SnapAPI driver.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.