Layer has disconnected from peer

Thread needs solution
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Posts: 1
Comments: 0

Hello,
I meet an error in a standard backup (ABR11) task :
ProtectCommand : Échec de l'exécution de la commande.
Informations additionnelles :
--------------------
Code d'erreurs : 41
Module : 307
LineInfo : e6792a5ee190dd9e
Champs : $module : agent_protection_addon_vs
Message : ProtectCommand : Échec de l'exécution de la commande.
--------------------
Code d'erreurs : 1
Module : 173
LineInfo : f0cca54483be1f54
Champs : $module : mms_vs
Message : Echec du traitement de la requête.
--------------------
Code d'erreurs : 3
Module : 174
LineInfo : 4a62d31a8b629384
Champs : $module : mms_vs
Message : Erreur : une couche sous-jacente a été déconnecté du pair.
--------------------
I am unable to explain that (Layer has disconnected from peer), which has perfectly run for months. I repaired installation from the installation package recently downloaded. but nothing better. I created a new xml file too... Could you help me ? Thanks in advance.
Patrick

Wed, 05/13/2015 - 10:15
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Posts: 250
Comments: 7092

Hi gerard,

Thank you for your posting! Such message often indicates a crash of our processes. The root causes for the crash may be different and are likely related to the specific environment.  Unfortunately it's not possible to investigate such issues on the forum, as the deep investigation with developers is required. I would suggest you to test the current build version and check if the crash is reproducible on Acronis Backup Advanced 11.5 too. If the issue persists on the trial version, please contact our Support team with the information from the respective article. If the current build works fine, I would suggest you to get an upgrade license.

Thank you, 

Thu, 05/21/2015 - 09:32
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