Layer from Peer disconnected (Layer vom Peer abgeschaltet)

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 1

Hello,

some machines show the error message:
"Fehler: Ein zu Grunde liegender Layer wurde vom Peer abgeschaltet.", I think in english
"An underlying layer has disconnected from the peer".

In the Acronis-KB I find only information about virtual maschines (hyper-v) with the same problem, but I have this error-message an hardware maschines.

Some addition information:
Code: 11.863.304(0xB50508)
Modul: 181
Ereignis-Code: 0x00AD0001+0x00AE0003
Acronis Version is ABR 10 Build 10.0.11.639

What did this message means? How can I resolve the problem?

Wed, 08/25/2010 - 06:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Uli!

Thank you for finding time to report about the issue. I understand your concern and will do my best to assist you.

Usually such errors appear when some module fails. In order to find out the exact cause of the problem we will need some additional information.

Please gather the following data: 

  1. Exact sequence of steps performed
  2. Acronis Info from the problem machine

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 08/25/2010 - 12:26