Linux Server Backup Fails

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Beginner
Posts: 2
Comments: 1

Hi

We've just deployed Acronis to 11 servers running on a mix of virtual and physical platforms. They backup using the default GFS backup policy to a centralized unmanaged vault over the network. One of our physical CentOS Oracle database servers has started getting backup failures when performing incremental backups with the following error messages:

Log Entry Details

Type: Error
Date and time: 1/04/2011 11:21:12 PM
Backup plan: X Backup Policy
Task: Daily backup
Managed entity type: Machine
Managed entity: X
Machine: X
Code: 66,038(0x101F6)
Module: 1
Owner: X
Message:
Operation with partition 'VolGroup00-LogVol00' was terminated.
Details:
Read error.

Error code: 0x70003
Tag: 0x2CBDD167CBCA9516
Direct R/W operation has failed.

Error code: 0x590001
Tag: 0x45381B51A8F1E14F
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields:
Message: Operation with partition 'VolGroup00-LogVol00' was terminated.
Details:
Read error.

Error code: 0x70003
Tag: 0x2CBDD167CBCA9516
Direct R/W operation has failed.

Error code: 0x590001
Tag: 0x45381B51A8F1E14F
--------------------
Error code: 3
Module: 7
LineInfo: 2cbdd167cbca9516
Fields:
Message: Read error
--------------------
Error code: 1
Module: 89
LineInfo: 45381b51a8f1e14f
Fields:
Message: Direct R/W operation has failed.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x000101F6+0x00070003+0x00590001

The other two virtual CentOS Oracle database servers (identically configured) are backing up fine. Any help would be greatly appreciated.

Cheers
Adrian

Sat, 04/02/2011 - 10:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Adam,

Thank you for finding time to report about the issue on Forum, I will be glad to help you with it!

Unfortunately the log you've kindly provided indicates very common errors, which don't shed the light onto the exact cause, though "Read error" point onto the errors on the drive, and we'd advise you to check it for consistency.

We would also appreciate if you could kindly gather the following data: 

  1. Acronis Info from the Windows Acronis host machine (if any)
  2. Linux System Report from the target machine
  3. Logs from \var\lib\acronis is any

submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Sat, 04/02/2011 - 20:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

Hi Yana

Thanks for the prompt response. We've found the cause of the issue, turns out this server had a USB drive mounted, and the agent was set to backup all volumes, which was including the USB drive. Unmounted the USB drive and backups are working again fine.

I did have one further question - the incremental and differential backups for the Linux servers under the standard GFS scheme are very similar in size to a full backup - does this sound normal to you?

Cheers
Adrian

Mon, 04/04/2011 - 12:41