Liste der Laufwerke und Volumes konnte nicht eingeholt werden / The list of drives and volumes could not be retrieved

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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We are using Acronis Backup & Recovery 10 Workstation in a mixed, XP, Vista and Windows 7 environment. We are using the most current build (11345). We don't have any problems with the XP and Vista computers, but on our Windows 7 Professional clients we receive the following error when trying to create a backup with the local Management Console: "Liste der Laufwerke und Volumes konnte nicht eingeholt werden" (we have a license for the German edition, not sure what the error message would be in English, maybe "The list of drives and volumes could not be retrieved").

Any ideas on what could cause this?

Tue, 04/13/2010 - 09:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Looks like I found the problem. Adding the "Acronis Agent User" into the Adminstrator Group instead of the default Backup Operators solved the issue.

Tue, 04/13/2010 - 10:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello sw-release management CI/AFC1,

Thank you very much for mentioning the issue and I appreciate you taking the time to post your message with a fix.

It appears that your backup operators group does not have enough privileges for running the backup.

Just in case, if you require immediate assistance, you can always contact support directly.

Please let me know if you have additional questions.

Thank you.

Tue, 04/13/2010 - 10:23
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