Live Chat
How do I log onto Live Chat? I am attempting to make my first back-up in the Trial Version and the process halts at the very beginning with this message:
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Tag = 0x0
Hello all,
Thank you very much for your posts.
DwnNDrty, I appreciate your assistance!
Harry Monson, I apologize for the delay but I will certainly assist you with this issue.
I am very sorry, but it is not enough to resolve the issue from that error message. Can you please run the AcronisInfo report and send me a PM with it attached?
Please check this article from our Knowledge Base that explains in detail how you can get support through chat.
Let me know if you have additional questions please.
Mr. Mikhaylov, could you please let me know, how you suggest to proceed Rgds Heribert Schmitz
Hello could somebody at Acronis make Mr. Mikhaylov aware that I am waiting for his response
Rgds Heribert Schmitz
Hello Heribert!
I have just contacted Mr. Mikhaylov, and was reported that he is already on WeBex with you.
Let us know in case there is any issues with communication or connectivity.
Thank you.
I need your help..... my laptop Dell latitute (Windows XP 3) can not log in beyond the "Windows is starting up" I read on another web site that I could repair it doing this:...... "made an image of my entire hard disk (using Acronis True Image). Towards the end of the imaging process the program reported one sector was unreadable, so I chose the option to ignore this sector. I then wrote the image back to my hard drive and the computer worked perfectly"...... Now my problem is that since I can not log in, I can not run Acronis True Image on my computer to make the image of my entire hard disk. What Can I Do? I Can Run Acronis with out going to the Desktop?
Hello Antonio!
You can run Acronis True Image from the bootable media that you can download from your account, burn it onto the CD and boot your machine from it - this will allow you to restore the image from the latest good backup.
Please keep in mind that in case of emergency you can alsways contact our Technical Support directly: they will be glad to provide you with immediate ongoing assistance!
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Guys, I'd also like to let you know that all issues you report are very important for us: we are reporting the requests and complaints volume to our Management every week, which helps us to focus on fixing most "popular" problems. Thus we'd like to have all the information regarding each unique situation stored in separate thread.
Since this topic has no particular theme and is related to Business Products Session, I will close it. Please feel free to check via search whether there are already threads opened regarding the issue you've faced. If not - we will be glad if you could open a new thread and share your experience with us.
Thank you for understanding!