Logging on with the specified credentials is impossible...

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 6

Hello.

I'm getting the following error on one of my machines:
"Logging on with the specified credentials is impossible, probably because the account does not exist or the password is invalid."

I've verified the username/password are correct, but that doesn't resolve the problem.

I've deleted the backup and recreated it with no fix.

I am trying to backup to an external USB hard drive. I can swap drives and duplicate the results.

I found this post (http://forum.acronis.com/forum/25706) which seems to have the same issue. However, that problem was resolved by correcting the network resource mapping. In my case, this isn't a network location, but an external USB hard drive.

Can anyone provide further troubleshooting steps?

I've attached a .TXT log file for reference. I've removed domain/machine/user names for security.

Thank you.

Attachment Size
log.txt 7.13 KB
Wed, 01/18/2012 - 22:44
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Pratt,

Thank you for your post. I will definitely help you with resolving the issue.

I appreciate the attached log, according to the error message in it, most likely this happens because the backup task was created under a different user or with different credentials.

We have additional information available here and if you need immediate help you can contact our Support team with this report.

Please let me know if you have additional questions.

Thank you.

Thu, 01/19/2012 - 06:41
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