Malfunction Acronis True Image Service after Start Backup

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-Start to made a E-Mail Full-Backup is normal
-After a few seconds Task stopped and crashed
-Message from System =>Acronis True Image Service does not work =>see attached Picture
Systemdata:
Windows Vista Home 32Bit, Service Pack2 installed

Attachment Size
DSC01373.JPG 1.12 MB
DSC01372.JPG 871.08 KB
DSC01374.JPG 1.01 MB
Tue, 01/12/2010 - 21:16
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Hans!

Thank you for finding time to report about the issue!

Thank you for the details specified. Unfortunately due to the lack of investigation information it is still difficult to identify the reason of the issue, so could you please kindly provide us with the following? 

  1. Acronis Info from the machine in question. It will show us the current state of the issue.
  2. Watson mini-dump file. It will provide us with the information regarding what exactly is crashing the program.
  3. Process monitor report: 
    Download Process Monitor, extract and run it
    Reproduce the issue without closing the utility
    Click File ->Save in the main Process Monitor window
    Note the path where the log file is saved, so that you will be able to find it
    Select All events and save the log file in the PML, CSV or XML format
    Please make sure to copy the logfile.PML into a ZIP file, as it becomes significantly smaller.

Kindly contact us with the information gathered, it will help us to identify the reason of the problem and find a solution for your particular case.

Should you any difficulties with gathering the diagnostic information or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you in advance for cooperation!

Wed, 02/17/2010 - 14:31