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Management Console V11, Agent V10: 'Source file exclusions' in existing backup plan not visible

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Hi experts!
We use the MGM Console (11.0.17440) to manage a lot of 'old'-agents (10.0.12497) and some 'new' 11.0.17440-agents.
I found that I cannot see the 'Source file exclusions' in an existing backup plan on a 10.0.12497-agent.
If we use an 11.0.17440-agent it's OK.

But if I use the 'old' MGM Console (V10.x) to manage the 'old' agent these setup item is available.

Thank you!

Andy

0 Users found this helpful

Hello Irmfried Horn,

Thank you for using Acronis software.

We strongly recommend using the latest build only on every client. While updating / upgrading your environment, there is a period, where the clients of course have different build numbers. However, for your production environment you should use the latest build only.

I saw in your account the Acronis Backup & Recovery 11.5 upgrade also. When you plan to upgrade to this version, I can provide you this article from our knowledge base.

If you need additional assistance, please contact Support. Find more information about your support options in our Customer Handbook.

Let me know if you need additional help please.

Thank you.