Management server update fails
We are facing backup issues on several servers so I decided to update B & R to the latest version as a first step, but the install fails while updating the management server component.
Some lines from the log before the error:
1: SetRegistryPermissions: setting write permissions on 'AMS'.
MSI (s) (64!7C) [10:18:35:026]: Closing MSIHANDLE (331087) of type 790531 for thread 4988
MSI (s) (64!7C) [10:18:35:027]: Creating MSIHANDLE (331088) of type 790531 for thread 4988
1: AMS, msg: SetPermissionsOnRegistry setting permissions on registry key: MACHINE\SOFTWARE\Acronis\AMS
MSI (s) (64!7C) [10:18:35:028]: Closing MSIHANDLE (331088) of type 790531 for thread 4988
MSI (s) (64!7C) [10:18:35:028]: Creating MSIHANDLE (331089) of type 790531 for thread 4988
1: AMS, msg: CreateSecurityDescriptor failed: sidStr is empty, winError: 1332
MSI (s) (64!7C) [10:18:35:028]: Closing MSIHANDLE (331089) of type 790531 for thread 4988
MSI (s) (64!7C) [10:18:35:028]: Creating MSIHANDLE (331090) of type 790531 for thread 4988
1: AMS, msg: AssignUserPermissionsOnSettingsFolder: Failed to create new security descriptor.
MSI (s) (64!7C) [10:18:35:029]: Closing MSIHANDLE (331090) of type 790531 for thread 4988
MSI (s) (64!7C) [10:18:35:029]: Creating MSIHANDLE (331091) of type 790531 for thread 4988
1: SetRegistryPermissions: fail set write permissions on 'AMS'.
MSI (s) (64!7C) [10:18:35:030]: Closing MSIHANDLE (331091) of type 790531 for thread 4988
MSI (s) (64!7C) [10:18:35:030]: Creating MSIHANDLE (331092) of type 790531 for thread 4988
1: MsiSetAMSUserPermissionsInstall: setting registry permissions failed with common::error: CommonError: code:8323590, message:, linetag:8458973157619024782
MSI (s) (64!7C) [10:18:35:031]: Closing MSIHANDLE (331092) of type 790531 for thread 4988
MSI (s) (64!7C) [10:18:35:031]: Creating MSIHANDLE (331093) of type 790531 for thread 4988
MSI (s) (64!7C) [10:18:35:031]: Creating MSIHANDLE (331094) of type 790531 for thread 4988
1: MSIGEN:SendMessageToInstaller: started
MSI (s) (64!7C) [10:18:35:032]: Closing MSIHANDLE (331094) of type 790531 for thread 4988
MSI (s) (64!7C) [10:18:35:032]: Creating MSIHANDLE (331095) of type 790531 for thread 4988
1: MSIGEN:SendMessageToInstaller: MsiCreateRecord succeeded
MSI (s) (64!7C) [10:18:35:033]: Closing MSIHANDLE (331095) of type 790531 for thread 4988
1: MSIGEN:SendMessageToInstaller: MsiRecordSetStringW succeeded
MSI (s) (64!7C) [10:18:35:041]: Creating MSIHANDLE (331096) of type 790531 for thread 4988
{09FC4C04-FD7F-4f4c-967A-62597EBA9218} Common::Error (Base64) = 77u/PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiID8+DQo8WE1MX1NFUklBTElaRVI+
DQoJPFNlcmlhbGl6ZWRPYmplY3Q+DQoJCUFRWUNmd0NPUTNMd1JFOWtkUUFrYlc5a2RXeGxBRmRET2
x4WGFXNWtiM2R6WEVsdWMzUmhiR3hsY2x4TlUwazFOekZHTG5SdGNBQUENCgk8L1NlcmlhbGl6ZWRP
YmplY3Q+DQo8L1hNTF9TRVJJQUxJWkVSPg0K
MSI (s) (64!7C) [10:18:35:042]: Closing MSIHANDLE (331096) of type 790531 for thread 4988
MSI (s) (64!7C) [10:18:35:042]: Closing MSIHANDLE (331093) of type 790531 for thread 4988
MSI (s) (64:20) [10:18:35:053]: Closing MSIHANDLE (331079) of type 790536 for thread 5144
1: MSIGEN:SendMessageToInstaller: message sent
MSI (s) (64:18) [10:18:35:063]: User policy value 'DisableRollback' is 0
MSI (s) (64:18) [10:18:35:063]: Machine policy value 'DisableRollback' is 0
Action ended 10:18:35: InstallFinalize. Return value 3.
The acronis_service user (used to run all services) has full r/w access on HKEY_LOCAL_MACHINE\SOFTWARE\Acronis.
The full log is attached. Any ideas welcome.
Hello,
The costumer I'm working for did not purchase ABR11 yet - and I'm not sure he will, given the large number of issues with ABR10 and the bad experience with the (lack of) proper support.
Please advice what else I can do.
Hi Balazs
It might be best to log this case with support as it seems no other forum users have been able to help on this issue. In regards to ABR11 you will find the customer most likely have 1 year maintenance and support with he's ABR10 product and could be entitled to a free upgrade to ABR11!
The only other thing I could suggest you try is to extract the 'Management server' MSI install files and try to run the MSI file directly to perform the update, at times this seems to work, I would also suggest making sure no backups, snapshots..etc..etc..a re being run/created during the upgrade process as I have seen some customers backups kick-off and VSS at times causes a pause which can cause the installer to time out when trying to perform the update.
All the best.
you said acronis_service user has necessary permissions, but does the user that runs installer have them too? Also, the name "MsiSetAMSUserPermissionsInstall" makes me think that it may have something to do with granting the user itself necessary permissions (log on as service?)
Also I don't like this one
-1: AMS, msg: AssignUserPermissionsOnSettingsFolder: Failed to create new security descriptor.-
May be it's actually about nothing but nevertheless suspicious.