Migration from acronis version 8 to acronis version 10

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Currently we have the acronis backup and recovery version 8, but we want to migrate to version 10, we receive the file in order to do the migration but its no working, its like a new installation and in the console its empty i do not see my data bases, policies and task.

How can i resolve it, its very important for our company.

Regards

Fri, 02/19/2010 - 00:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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is this forum works?? i have a question since yesterday, and if really hard to get phone support.

Fri, 02/19/2010 - 17:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Lidia Gpe Velazquez Huerta,

Thank you for posting and I am really sorry for the delay. I will do my best to assist you.

I would really appreciate if you could provide me with additional details about the issue. Also, it would really help me if you could make a screenshot of the console which is empty. Can you please give me a step-by-step description of your steps.

If I understood correctly, you are trying to upgrade to Acronis Backup and Recovery 10. In order to install it, you will need to uninstall the previous version of Acronis software from add/remove programs.

Please keep in mind, that you can contact Acronis support directly.

I would also like to provide you with additional articles from our Knowledge Base that will help you to install and use our new software.

1. Finding User Guides of Acronis Products

2. Downloading the Latest Build of Acronis Software

3. Installation of the Latest Update of an Acronis Product

4. Installation of Acronis Backup & Recovery 10

Please let me know if you have any other questions.

Thank you.

Thu, 02/25/2010 - 16:20
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