mms.exe fails

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 0

Have 2 Windows 2003 servers fully service packed.
Server 1 works fine with no issues
Server 2 worked for 5 days and now is reporting below:

Failed to run now: error occurred while enumerating the task. Additional info: -------------------- Error code: 71 Module: 9 LineInfo: d6e6b1a4069ca4a8 Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe Message: Failed to run now: error occurred while enumerating the task. -------------------- Error code: 10 Module: 9 LineInfo: f1da2492f6aba529 Fields: Message: Failed to convert: invalid task ID. --------------------

Can anyone help

Thu, 03/11/2010 - 19:27
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 4
Comments: 33

which version and build of acronis are you using?

can you try to delete and recreate the scheduled task and run it again?

Fri, 03/12/2010 - 13:40
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Richard and Emanuele!

Thank you for opening the thread and for your valuable comment!

Emanuele is correct - due to the lack if diagnostic information is it difficult to identify the exact reason of the issue, but according to the error you have specified I assume that this is a scheduler glitch, so let's fix it and see whether it resolved the issue: 

  1. Delete all the tasks created
  2. Download Scheduler Manager
  3. Go to  Start -> Run -> cmd and browse the folder you saved the manager to
  4. Enter
    schedmgr.exe
    It will start the Scheduler
  5. Enter the following command:
    task zap
    It will delete all the tasks' traces
  6. Recreate the task and try to reproduce the issue to see whether it still persists

Should the issue persist, we will need some additional information, so I would appreciate if you could kindly provide us with the following: 

  1. Get Windows System Information File;

  2. Get Acronis Scheduler Report:

    • Download either the EXE file or ZIP archive;
    • Copy the schedmgr.exe file to the root of your C: drive
    • Click Start -> Run, type in cmd, press OK and issue the following command:

    C:\schedmgr get report >  C:\schedreport.txt 

  3. Get Acronis Scheduler Log:

    • Run the schedmgr.exe file by double-clicking it;
    • Enable logging by using the following command:

    set logflags support

    • Reproduce the issue;
    • Acronis Scheduler Log will be named schedul2.log and placed to \Program Files\Common Files\Acronis\Schedule2
  4. Please provide us with the full name and build of the product you are using
  5. Get Acronis Info from the machine in question

Please contact us with the info gathered, it will help us to identify the exact cause of the problem, and provide you with the appropriate solution.

Thank you in advance for cooperation!

We will be waiting for news from you!

Mon, 03/15/2010 - 19:50