mms_register_helper failed

Hello Guido!

Welcome to our Forum, and thank you for finding time to join us! I entirely understand your concern and will be glad to help you!

Unfortunately there are several possible reasons for this issue, and without additional diagnostic information it's hard to identify the exact one. So this situation requires investigation. Could you please specify me the following data: 

1. Exact sequence of steps performed
2. Exact error message
3. (In case the installation is remote one) Acronis Info from the machine with the Management Console
4. Linux System Report

Please also keep in mind that you can contact our support directly for online support session, which may speed up the process of resolving the issue greatly.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you in advance for cooperation!

1. Install acronis agent via following command:
AcronisAgentLinux.i686 --auto --id BackupAndRecoveryAgent --license-server $ACRONISSERVER --product-alias AS --ams $ACRONISSERVER --login $DOMAINNAME\$USERID --password $PASSWORD

2. in /var/log/trueimage-setup.log
mms_register_helper failed

3. n/a

4. see attachment

PS: I zipped the tar file because I was not possible to upload file with ext tar. 

Hello,

Problem solved:

I placed double quotes around the user name.

instead of:

AcronisAgentLinux.i686 --auto --id BackupAndRecoveryAgent --license-server $ACRONISSERVER --product-alias AS --ams $ACRONISSERVER --login $DOMAINNAME\$USERID --password $PASSWORD

I used:

AcronisAgentLinux.i686 --auto --id BackupAndRecoveryAgent --license-server $ACRONISSERVER --product-alias AS --ams $ACRONISSERVER --login "$DOMAINNAME\$USERID" --password $PASSWORD

to install the agent, and could a successful registration.

However adding the machine manually via the AMS console, doesn't work. The connection to the machine works (I see network connections via tcpdump) but the registration fails.

Grtz.