Mounting an Image - failed: 'Cannot find location
I have a bootable media disk from an older build of B&R 10 AW. I used it to create an image and store it on a network hard drive. When i try to mount the image i get the below error message.
Log Entry Details
Type: Error
Date and time: 5/12/2011 3:54:36 PM
Backup plan: [None]
Task: MyValidation_1
Code: 11,863,304(0xB50508)
Module: 181
Owner:
Message:
Task 'MyValidation_1' failed: 'Cannot find location.
Additional info:
--------------------
Error code: 21
Module: 161
LineInfo: b320396adfe3b3f
Fields: IsReturnCode : 1, $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Cannot find location.
--------------------
Error code: 5
Module: 154
LineInfo: 9a79f20828bc7e7
Fields: IsReturnCode : 1
Message: GetFileInfo call of FileManager failed.
--------------------
Error code: 5
Module: 154
LineInfo: 9a79f20828bcb41
Fields:
Message: GetFileInfo call of FileManager failed.
--------------------
Error code: 7
Module: 4
LineInfo: f35f747b3b21fb3d
Fields: IsReturnCode : 1
Message: Error occurred while opening the file.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942403
Message: The system cannot find the path specified
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x00A10015+0x009A0005+0x009A0005+0x00040007+0x0000FFF0+0x80070003
Anton, Thank you for the reply. I sent the file to support and referenced this forum entry. In the mean time I guess I have a reason to get a new external USB HDD and see if that works.
"Most likely our software has difficulties accessing your backup file. Is it possible to to move the backup to another location?"
Or change the directory's protectiom....
Renee
Yesterday I emptied my external USB HDD, today i am copying the 250GB image to the USB HDD. I'll test this as soon as I can but it doesn't really solve my problem. I need to be able to use the images that are on the NAS.
I have moved the image to an external USB HDD and get the following error message when trying to mount the image.
--------------------------------------------------------------------
Error
--------------------------------------------------------------------
Error while mounting the selected backup.
--------------------------------------------------------------------
Details
Code: 9(0x9)
LineInfo: 0xFC28F0B681003B51;
Module: C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: The versions of the modules are incompatible.
--------------------------------------------------------------------
Hi Brian,
Thank you very much for the follow-up.
We have a known issue in our software where an image located on an external hard drive fails to mount with the error message: 'The versions of the modules are incompatible'. We have successfully resolved this issue in the latest build, I am fairly confident that it will work this time.
As for the issue when the image is located on a network share, we will need to investigate it.
Could you please try placing the back on the network share, launch the wireshark utility, try mounting the backup and send our support representative the wireshark log? Please perform these steps using the latest build of ABR10 as well.
If you need additional help or have any questions about your Support case feel free to send me a private message.
Thank you.
After a week out of the office I came back and tried again and now everything appears to be working. I didn't upgrade or change anything. Maybe I just needed to reboot my laptop.
Mounting the image from an external USB HDD works.
Mounting the image from a network drive that has been mapped in windows and found under local folders in Acronis works.
Mounting the image from a network drive found under network folders in Acronis works.
I really wish I new what was going wrong before, and hope it doesn't happen again.