New customer to Acronis Backup&Recovery 11. Boot Media CD will not boot. Hangs...

Hi,

Have a Fujitsu Primergy TX150 S7.
RAID 5 of SAS 6G 5/6 drives.

Have attempted producing both the Linux & WinPE 2 bootable media. The 'extra' drivers for megasas2.sys are included explicity as extra drivers.

However, when booting form the created media the Linux version will hang at loading nfs.ko

The Windows Boot Manager version will crash out with the error message 0xc000035a, missing or corrupt \windows\system32\drivers\megasys2.sys

I have tried downloading the available "Product native bootable media" from my support downloads section. This also hangs at "nfs.ko".
I hope the attached JPGs are familiar to someone!
What on earth is wrong??? What can I do?

I have a ticket number with Acronis support:
[01632029]
[ref:_00D30Zcb._50050HI7Wk:ref]

But unfortunately I'm not getting useful feedback from them.
Is the support REALLY only email ony? I've tried webchat but am forever on hold.
Is there a UK telephone number?????

Cheers

Andy.