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New failure on email notification to Google email account

Thread needs solution

Starting on July 6th my email notifications stopped working.  I know this because Google logs the last access made through the 2-step verification application specific passwords.

The strange thing is I have been using this configuration for several years without problem.

Just recently started (silently) failing to send notifications after daily backup jobs.

Settings are as per documentation:

* using SSL port 465

* SMTP server = smtp.gmail.com

* using an App password (because of 2-step verification)

When trying "Send test e-mail message" I get error response:

Code: 21,954,592(0x014F0020)
LineInfo: 0xDA7E497CF4160E20;

Any suggestions?

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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Dennis,

Thank you for your posting! I'd suggest trying the following:

  • In your Gmail settings turn on Access for less secure apps
  • change Encryption to TLS and Port: 587 and test if it works
  • check solutions from the following article

If the issue persists, could you please send us Acronis System Report from the Agent and screenshots of settings (Advanced notifications settings too). I'll send you the link for the upload in PM.

Thank you,

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Walter,

Could you please disable 2-step verification and check notifications again, this can be the issue, as we don't support it.

Thank you,