No context menu with ABR11:17217?
I've notice that neither Windows Explorer or DOPUS (my file manager) show any context menus for ABR11 which means images cannot be mounted or unmounted directly.

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Forellenblau wrote:In my german version the explorer context menu shows the items for backup, restore, validate and mount.
Forellenblau
Interesting, I don't have it on my 64 bit W7, Server 2008 R2 or SBS2011.
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Just an edit:
On my business PC with german Windows Server 2008 R2 SP1 i also see no context menu entries.
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Hi all!
Thank you for your comments and for reporting about the issue, we really appreciate it, and I will be glad to help.
We're concerned, as these options should be available on machines in case you have the Management Console installed there (the shell extention is assigned during the MC installation, which provides the ability to mount the image). So please make sure that the Management Console is installed correctly.
If it is, and the issue remains, please provide us with the following investigation data:
- Screenshot of the problem
- Acronis Info
This data will help us to localize the cause.
Should you have any additional questions, please, let us know, we will be glad to help.
Thank you!
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Hey guys,
Short update:
I would like to thank Forellenblau for the diagnostic info provided. It allowed me to open the case regarding this issue and forward it to the Development team.
However I cannot guarantee that the issue will be solved shortly, but we could extremely speed up the process of investigation in case we could provide Developers with the diagnostic data from different machines. So I would really appreciate if you could send me the requested logs in addition to what we already have instead of waiting for news from the Developers. The more info Devs have, the easier and quicker they solve the problem.
Thank you all once again for cooperation, we really appreciate it.
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