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(No Repro) Unable to install Acronis Backup & Recovery 10 Workstation on Italian Windows 7 Ultimate

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Good morning,

I am having trouble install Acronis Backup & Recovery 10 Workstation on Italian Windows 7 Ultimate. Does anyone have the similar issue? The error log is attached.

This is what we do. We have a test machine with multiple languages (Windows 7). We use Acronis to backup/restore different languages. There is no problem installing Acronis on Portuguese, Spanish, French and English. For unknown reason, it does not work on Italian.

Any suggestion will be appreciated. Thanks!

Attachment Size
error.txt 10.47 KB
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Hello Andrew,

Thank you for your post and welcome to our forum. I will definitely help you with this issue.

I am sorry for the inconvenience but the attached log does not have any useful information. I would really appreciate if you can create a full msi installer log and this report and send me a private message with these 2 logs.

In case you need immediate assistance, you can contact our Support team directly.

Please let me know if you have additional questions.

Thank you.

Thank you, Anton.

However, it will be few days since I asked my QA to install other languages first. I will get back to you as soon as she is back on Italian again.

I will let you know.

Andy

We have no idea why. Once we reinstall Windows 7 Ultimate for Italian, Acronis Backup & Recovery works.

Thank you for your help!