No Usable Response From Acronis - eSATA Backup Crash.

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Posts: 24
Comments: 31

July 22, 2010:
We are sending you this letter to assure you that your message has been received, and a new case 00820658 was created.

July 26, 2010:
We are following up with regard to your recent Acronis support case #00820658. The reply to your original question was sent out on 7/24/2010. We would like to make sure your issue/question has been resolved. Please Reply to this email and simply enter "RESOLVED" as your response if it has been fully resolved to your complete satisfaction.

If you are still experiencing the same issue or are not completely satisfied, please Reply to this email with any additional information so we can continue to assist you right away.

We look forward to your reply.

My Reply July 28, 2010:
I have not received ANY reply to my inquiry other than your email
pasted below. And I have been waiting patiently.

Since I have not received an answer, please re-send the answer you
reference in your email pasted below.

I have checked my spam box and there is nothing there from Acronis.

Thank you for your help.

AS OF TODAY, I STILL HAVE NO RESPONSE FROM ACRONIS.

My question was that when I try to run Acronis Backup & Recovery using an eSATA connection on a Toshiba A660 laptop the program crashes as soon as it opens the backup file. the file is created but with a 0 byte size. The eSATA port is a combo USB / eSATA jack and if I use the USB cable instead it works fine. If I use the same Initio bridge circuit eSATA drive (Seagate 1.5 TB SATA in a Thermaltake box) connected to the eSATA port while Win 7 is running, the drive and port work fine. My Acronis Backup & Recovery with Universal Restore is version 11639. Is this a driver issue?

Could someone please answer me?

Thanks.

Thu, 07/29/2010 - 19:09
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Comments: 4769

Hello PutItInReverseAnd,

Thank you very much for your post. I will definitely assist you with this.

Please accept my sincerest apologies for the delay. I found your open support case with us and we have sent you an e-mail which unfortunately for unknown reason you did not receive.

There is a known issue with eSATA connection in our software and as a workaround our support engineer suggested to use USB instead.

I will contact our Management team so that we can make sure you receive e-mails from your open support case as well.

Once again, I am very sorry for the inconvenience.

Please let me know if you have additional questions.

Thank you.

Thu, 07/29/2010 - 20:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 24
Comments: 31

Dear Anton,

Thank you for your prompt and helpful reply. It is very much appreciated. I hope that the next update will correct this issue for all users.

Thu, 07/29/2010 - 22:00