"Partition Error" when reimaging drive

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I'm trying to recover an image to my hard disk.

When I start the recovery, it runs for about 5 seconds, then errors with "Partition Error". Above that, is one line (presumably the line that details the number of tasks to run, and they're status) that says:

Task 1 of 1 - Recovery (Volume) > Need Interaction

Below all that, the "Recovering" line says, "No label (C:) -> No label (-)

I don't know what to make of this. I can't view the log files. When I click OK to this error, I'm dropped back to the main console. If I choose to view files, the system hangs up "looking" for a log file. It's run for 20 minutes or so, and never shows log files. I can't do anything.

Please help! Does anyone have any suggestions? I'm just trying to upgrade my hard drive to a larger size.

Thank you!

Sat, 10/31/2009 - 18:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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What version and build of B&R 10 are you using?

Have you tried manually clearing out (deleting) the log files?

Sun, 11/01/2009 - 05:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I can't clear the log files. When I try to do anything with them, the whole thing just locks up. I have to hold the power button on the computer to force it to shut down.

I made a second CD to boot from, thinking maybe the first was corrupted some how, no difference. I get the same error and the any attempt to deal with the log files causes the whole system to hang up.

As for the version of B&R 10, I don't know. I'll have an opportunity to see the machine again tomorrow, so I'll look into that and update this posting.

Thanks!

Sun, 11/01/2009 - 17:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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You would need to use Explorer and browse to the Acronis log folders (there are several) and delete the logs. You can't do it from B&R when you have the log problem.

Sun, 11/01/2009 - 18:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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MudCrab, sorry for the delay.

The version I'm using is Acronis B&R 10,287

I can't find any log files. When I use Windows Explorer, booted to the OS, I see no log files. I can't find any log files when using the Acronis Boot CD.

Wed, 11/04/2009 - 05:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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In Vista, the logs are in various sub-folders loacted in C:\ProgramData\Acronis. There are quite a few of them (you can find them by browsing through the folders). You may need to enable viewing of hidden and system files to find them.

After removing the log files, you should probably also uninstall that build and install the current build (11,133).

Wed, 11/04/2009 - 05:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks. I can't do anything with that machine for probably 2 weeks now. The OS Windows Server 2003. There are no log files anywhere. I can see the hidden files.

I'll take the advice to go with the latest version of Acronis. I'll get that installed, run a backup, create a new boot CD and see what happens. Thanks!

Wed, 11/04/2009 - 06:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Pratt,

Do you have any news? Were you able to recover the archive? Did you try ISOLINUX Rescue Media? If not, I would recommend you to create ISOLINUX Rescue Media to recover the archive. ISOLINUX Bootable Media is usually more up to date than the Acronis Loader one. This is due to the fact a new version of Acronis Bootable Media is uploaded to the website more frequently than regular product updates are released.

You can learn on how to download the appropriate ISOLINUX file here. 

If this doesn't help, could you please let us know the following? Have you validated the archive after its creation? Could you please save the log file of the failed operation and attach to your next post? 
I am not certain if the issue is addressed in the new build at this point, however it is generally a good idea to be up to date. We have just officially updated our Acronis Backup & Recovery line of products to the new build under the number of 11345. It's more than just an ordinary patch - when working on this update we focused on bringing in new features while another team worked on patching the issues reported to us by our customers. For more information on the improvements we've introduced in this build you can refer to this page. Please log in to your account on our web site to download the installation file. You can learn more on how to download the latest build in this article. 
Please keep us informed, in the case of the program failure we will give the issue a closer investigation to find a reason of the issue and to provide you with a reliable solution. Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Fri, 12/04/2009 - 06:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I dunno. You reckon that the BIOS could be configured to block writes to a hard disk's MBR? You know, the so-called "anti-virus" feature found in a lot of computer BIOS's.

Sat, 12/05/2009 - 00:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi all, I hope this message finds its way to you. In my last post I thought it would be about 2 weeks before I could get my hands on the machine again. Unfortunately that was a bit optimistic. I'm sitting at the machine now, as I type this.

This morning, I installed the latest build of Acronis B&R. The good news is that I got the critical pieces recovered to the new hard drive. That is, I got the OS reimaged.

ABR still wouldn't reimage the third partition, which holds a couple hundred GB of data. I would simply get an error that ABR "paused" and had no explanation. I couldn't access the log files. Attempts to view the logs resulted in the system simply hanging.

I booted to the OS however, and was able to mount the image and fully recover my data. So I'm pleased about that! I had to recreate the share permissions, but fortunately this is a small office so that was a very easy task.

So the task is now complete. Final solution was to use the newest ABR (I recreated the boot ISO/CD from that as well) things worked out well enough. There were a couple of small hiccups along the way, but they were silly things that were easy to resolve.

I apologize for taking so long to reply. This was the soonest I could get to this machine. I had no idea it would take this long to return to it.

Thanks again for all your help!

Pratt

Sun, 01/10/2010 - 00:15