Poor Support after sales.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 1

Hello All.
I had purchased ABR Advance Server for Windows and received key and certificate. I had contacted support to get full version download link but they are not able to provide that link and even don't want to understand new customer issue. ABR is very critical product and may create very serious problem for us , now issues is that if they are not able to provide such small support then what will happend in case of recovery issues.

Please look this issue and response.

Fri, 01/08/2010 - 17:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

Sunil,

As far as I'm aware the evaluation installer is full version already. I know the U1 installer has both eval and full version of the software.

Just install the license server + ABR10 Advance Server. Another thing is to login to your account on the Acronis website and you should be able to find the download link there.

As for support, they should have been able to tell the information I gave you, so that's pretty disappointing if they couldn't do that.

Hope that helps, anyone else.. feel free to correct me if I'm wrong.

Regards,
Timothy

Sat, 01/09/2010 - 04:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Sunil,

Tim is correct. There is only one download. If you use it without entering the key code, it runs in demo mode and will only perform backups for a limited period. It will however restore from an image made during the demo period even after the expiration of the demo. Once you register the product by entering your license code, you have the fully functional product.

Where were your techs from? I've had much better luck with the Russian technicians.

Sat, 01/09/2010 - 22:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello all,

Let me assist you with this situation.

Sunil, I was not able to find any active requests from your in our database, but I have checked your account and found that you are eligible for phone or live chat support. So we would be able to answer your questions on line. Please open our website and choose Start Here button, then you will be able to sort the situation and choose between live chat or phone support option. If you're not able to contact us for some reason, please PM me with the details and I would be glad to assist you by myself either forward the request to the responsible person. I'm sorry for the inconvenience.

As Timothy stated correctly, you can always download an installation file for the product from Registered products and downloads section in your account.

If you have not registered your product on our web site yet, we recommend to do it in order to receive free updates.

- Choose Product registration
- Enter the serial number for your Acronis product in the corresponding field.

Where were your techs from? I've had much better luck with the Russian technicians.

Our Support Department is partially located in India, partially in Russia.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Fri, 01/22/2010 - 11:38
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