Pre / Post Tasks not running when Backing up Virtual Machine ( VM ) Backups

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The task will successfully run if attempted at the file level backup.

Another note, the task is not the issue. It runs fine outside of acronis as well as from within acronis, even in a VM backup plan, in the options, pre / post, edit task and 'Test Task' button is pressed.

Support has not been helpful, keep running me in circles, will not escalate case. Been working on bugs with setting up for over 3 weeks now.

Thu, 07/14/2011 - 19:19
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I might be confused by 'Backing up Virtual Machine ( VM ) Backups' vs 'VM backup plan' but I'm not sure that agentless backup of VMs supports pre/post commands at all. What is the virtualization platform - Hyper-V, ESX ( agent is virtual appliance or is it windows agent) ?

Thu, 07/14/2011 - 20:06
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I am trying to do an agentless backup of a VM, and my Virtualization platform is Hyper-V.

I don't understand why you make a backup option, that really isn't an option, available to choose when it is not.

And second, your 1st level scripted support really needs to improve, this has wasted half a month of my time. Never again.

Fri, 07/15/2011 - 00:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Mikeyuf

You might find the following section in the product manual of help (Limitations):
http://www.acronis.com/support/documentation/ABR11/index.html#12508.html

Basically what you can do is simply install the ABR11 agent inside the required VM and you will then get access to using Pre-Post commands (it also lists a few other items/limitations you might find helpful to know about and definitely worth a read)

Fri, 07/15/2011 - 01:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks, Data. I felt something like this, but apparently searched from them with dash ( pre- )...

MIKEYUF:

I don't understand why you make a backup option, that really isn't an option, available to choose when it is not.

Because addition filtering of options by agent type is not implemented.

And second, your 1st level scripted support really needs to improve, this has wasted half a month of my time. Never again.

When you receive survey, after the case is closed, rate everyone involved '0' and comment that solution was in the userguide. This is may help them to improve.

Fri, 07/15/2011 - 03:53