Problem on 3 different servers with Acronis B&R 11 in 2 days!

It's possible that there is a folder or file with a name 'program' in the root of system disk (where "Program Files" is located). When Acronis Backup launches its subprocess, it's searched under c:\program and fails to start. To fix it, remove this folder/file.

Hi,

Thanks for your anwer...

There is not folder "Program" in the root system disk. I have only "Program Files (X86) / ProgramData / Programmes

Any other idea?

Regards

Is there Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe ? Does it have valid digital signature? What happen if you run it manually- does it give the same error? One more thing to check - is there the same antivirus suite installed on all customers (that may give false positive) ?

Hi

Yes, service_process.exe exise.
Here you can found the signature, date is strange, no?

When I run it manually server does nothing... must he do?

I have disabled the Antivirus (Eset File Security) and the error is the same :(

Snif :(

Signature is ok, so the executable file was not altered. Nothing happens when you run it - it is ok too, it should do nothing if run this way. It could give that 'not a valid win32 application' error.

One more thing to check - is the error the same when you run the task manually from the list of backup plans? Is error same for some newly created backup plan? I still suspect some third-party software update that was installed in the same time and disrupted the functionality.
I suggest to collect process monitor log during backup execution - https://kb.acronis.com/content/2295 - , and look at the error related to service_process launching. ( You can use filter with 'drop filtered events' turned on, to store only collected events that contain 'acronis' the 'path' parameter to reduce log size )

Hi

Thanks for your answer...

When I run a task manually, or I create a new one, the error is the same.

I will check your KB soon

Thanks!