problem account on Acronis Backup & Recovery
Hello,
We use Acronis Backup & Recovery 10 on DCs. Installation and implementation of backup strategies have been implemented. Everything worked perfectly until today.
Details of journal entries
Type: Error
Date and Time: 04/03/2010 11:17:38
Backup plan: [None]
Task: [None]
Code: 11 337 743 (0xAD000F)
Module: 173
Owner:
Message:
Error: Exception routine untreated.
Additional Information:
--------------------
Error Code: 15
Module: 173
LineInfo: c93597b64f4e1c3d
Fields: $ module: C: \ Program Files \ Acronis \ BackupAndRecovery \ mms.exe
Message: Error: Exception routine untreated.
--------------------
Error Code: 1
Module: 173
LineInfo: fe7f283a2b384c81
Fields:
Message:
--------------------
Error Code: 65520
Module: 0
LineInfo: bd28fdbd64edb8b9
Fields: Code: 2147943726
Message: Failed Logon: unknown user name or bad password
I use the admin account is password. The account has not changed the password. I do not know who is past.
Are you what's already happened? solution?
Thank you in advance
What a complete pile of crap this software is. I have spent an entire day and half the night trying to get this remote rubbish working, even with a few hours of online chat to acronis support.
A product this bad should never be release.
I experience the same messages as this post about Message: Failed Logon: unknown user name or bad password
This is ridiculous, what damn user name does it expect.
Yes I installed with domain admin user and pass, yes I tried that password trying to create a backup task or a policy.
Even created local acronis_agent as an account name.
Uninstalled , reinstalled Acronis Agent. Could not do that remotely either, had to travel to machine.
Yes ports are open 25001, 445.
What the hell is it expecting.
We are not all stupid and dont know our passwords.
All I want is our money back and I will find something else.
I used to love Acronis products now I hate them.
I dont what suggestions, I want difinitive answers. No try this try that rubbish. The message means something specific the user name and password are CORRECT absolutely no question The message is nonsense.
Hello Mario Carpini,
Thank you very much for your post. I am very sorry for all the trouble, and I absolutely understand how you feel, when the software that you paid for does not work properly.
AVENEL Florian and Mario Carpini,
I have consulted with our Expert team about this issue, and it is most likely caused by either, the user under which the Managed Machine Service is running, does not have the Log on as Service privilege, or, the domain policies have been changed.
The best way to resolve this issue is to submit a support request with AcronisInfo attached to it and ask for it to be escalated to our Expert team.
Mario Carpini,
If you still feel the need to return the software, please submit a support request and ask for a refund. Please accept my apologies for the inconvenience.
Let me know if you have additional questions.
Thank you.