Problem with Acronis B&R 10 Advanced Server SBS Edition an Windows SBS 2003 Server (connection failed)

Hello Kai!

Thank you for finding time to join us on Forum and report about the issue.

Unfortunately due to the lack of sufficient diagnostic information it is hard to say what exactly went wrong, so this situation requires investigation. Could you please do the following? 

1. Run the installation file again and choose "Repair" option.
   Should the issue persists, please proceed with the steps below:
2. Remove the current version from the machine with the help of Acronis Backup and Recovery CleanUp Utility
3. Turn off any thirf party protection software (antiviruses, firewall, backup solutions)
4. Run the installation and create MSI log
5. Check whether the issue persists. In case it is still reproduced, gather Windows System Information
6. Send us MSI log and Windows System Information

This information will help us to localize the issue and find an appropriate solution for it.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hi Yana,

thanks for your reply. Tomorrow i collect the informations you asked for. The think with to complete new installation we have done two days ago, After that we have the same error.

I will send you the msi.log tomorrow.

Best regards,
Kai.

Hello

I installed Acronis B&R 10 two days ago(this was upgrade from Acronis TIES).
that time had no problem ,succeeded.
Yesterday After auto windows update, auto reboot the Server.
Start message says One service failed.
There is a red triangular surprise mark in a lower right windows desktop,
says windows Acronis Managed Machine service unavailable.
I seached here and find out the same error code here.
We are the same ,SBS2003server machine.
----------------------------------------------
詳細
コード: 11,337,731(0xAD0003)
LineInfo: 0x90FB8A255B1DF657;
メッセージ: エラー: 確立できなかったローカル接続先: Acronis Managed Machine サービス。サービスがインストールされており、そのステータスが［開始済み］であることを確認してください。(Local connection destination that was not able to be established: Acronis Managed Machine service. Please confirm service is installed, and the status has begun. )
コード: 196,610(0x30002)
LineInfo: 0x37819FD1E1F7A61A;
メッセージ:
コード: 65,520(0xFFF0)
LineInfo: 0xBD28FDBD64EDB8BC;
メッセージ: 指定されたファイルが見つかりません。(The specified file is not found. )
-----------------------------
sorry for my poor English.
I'll try reinstall etc.
--------------------
very sorry for my upper comment. 
now The problem was solved without reinstall etc.
from the windows service menu Acronos Managed Machine Service
I changed logon Account from another account to "local system account " or "Administrator". and restart it.

Hi Yana,

sorry for very long delay.

Can you give the emailaddress to me where i have to send the data to ?

Yesterday we do the above steps. The Installationroutine say's that everything goes right. But the error ist the same as described.

So i wan't to send to logfiles and the systemdata to you.

Best regards,
Kai.

 Hello Kenzo_Y and Kai!

Dear Kenzo_Y, thank you for your comment and for specifying the solution that worked to you! I really appreciate it and I'm sure it will be a great help for other Customers with the similar issue!

Dear Kai! Don't worry about the delay with the reply, I entirely understand that you were busy. Unfortunately we do not have any direct support e-mail addresses. Could you please contact support as mentioned here for opening a case, and let me know the case number? This would be a great help. 

I really appreciate your cooperation! I'll be looking forward for your reply!

Thank you.

Hi!

As you told me i send all informations (install-Logs, Systemlogs a.s.o.) to support@. I did'nt get a answer so i contact support by phone. The support told me there is a new version (BackupRecoveryAdvanced.12457_s_de) that fiexes the problem.

So i download the new version and install it at the customers server.

But the error is the same as described above.

So in the meantime we have two customers where we can't use acronis because of the error above. One uses Windows 2008 SBS, the other one Windows 2003 SBS.

Because we can't do any backup for that customers we need a fast solution from acronis to fix the problem.

Best regards,
Kai.