Problem creating virtual machines

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Hello, doe s anyone else have problems creating Microsoft virtual machines with Acronis Backup and Restore?

If I create tasks to do this they invariably fail or seem to get stuck at 100% and never get cleared from the console. When I used to use Echo Workstation I would create the virtual machines manually by booting from the Acronis ISO and then pointing it to the relevant TIB file. This worked fine (using Universal Restore) but it was laborious (especially if you have to create over 200 machines in this way). ABR10 looked like being a solution but it just isn't reliable. I thought I would go back to creating my machines manually but once I've built the virtual machine from the TIB I've discovered that it won't boot into the operating system. I've tried it with 5 different backups and I always get the same message, effectively "error reading disk". If I mount the VHD file I've created it looks like an exact replica of the original disk so I can't see why it won't boot. If I take the TIB file and convert it to a virtual PC using the command line option it works fine and creates a bootable machine (so I know the TIB is fine). I'm not using the very latest build of ABR10 but I don't really want to risk that upgrade as from what I've read I could end up having to reinstall everything from scratch and with a disaster recovery test looming I just can't go down that route. Anyone with a similar experience?

Mon, 04/26/2010 - 12:30
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Hello John Sellars,

Thank you for your post. I will do my best to assist you.

I have checked with our Expert team about the issue you are reporting and currently we have no known problems with this.

I am terribly sorry for the inconvenience, but in order for us to resolve this issue, we must troubleshoot it with the latest build, which is 11639. If it is not possible to update all of your machines, maybe you can find one computer where to perform this.

Also, the best way to proceed would be to collect AcronisInfo report from the machine where you convert the image, and submit a support request. If you will need assistance with the case that you submitted, please let me know and I will definitely help you.

Please let me know if you have any other questions.

Thank you.

Tue, 04/27/2010 - 11:00
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