Problem to schedule a job - ABR10 upgraded from build 11345 to 12705

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 4
Comments: 8

I have upgraded from 11345 to 12705 to solve a scheduled problem notifiled in my post http://forum.acronis.com/forum/19297#comment-59019.

After upgrade from 11345 to 12705 (suggested by Yana) now I have another kind of problem: I can't add a job in the scheduler.

Reading some posts in the forum I have done the next operations:
1) Deleted the scheduled task.
2) With the schedmgr.exe entered command => task zap.
When I try to enter a new task, when I have to choice the target of the backup in the personal storage i got this error:
---------------------------------------------------------------------
Errore
---------------------------------------------------------------------
Impossibile richiamare l'elenco delle autorizzazioni della posizione.
---------------------------------------------------------------------
Dettagli
Codice: 262.161(0x40011)
LineInfo: 0xF35F747B3B21F7F2;

Modulo: C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Messaggio: Il file specificato non esiste.

Codice: 65.520(0xFFF0)
LineInfo: 0xBD28FDBD64EDB8BC;

Messaggio: Impossibile trovare il file specificato

Please help me !! What can I do ?
I Attach the report.txt of the machine generated with AcronisReport.

Attachment Size
report.txt 62.36 KB
Fri, 03/11/2011 - 09:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Paolo!

Thank you for finding time to open a separate thread and report about the issue, I really appreciate it, and will be glad to assist you.

The report you've kindly attached indicates errors on the C: drive. I'd advise you to do the following: 

Go to Start -> Run -> cmd
in the command line, that will open, please enter the following command: 
chkdsk /f /r
and reboot the machine.

Upon booting Windows will check the drive and file system for errors, and will fix the problems, if any.

Unfortunately the error you received is very common, and we will need additional information. Could you please gather Acronis Info from the problem machine, open a support request with the information attached, and let us know it's number? Acronis Info will contains additional logs, that might shed the light onto the situation. 

Let us know if you have any concerns or questions.

Thank you!

Sat, 03/12/2011 - 20:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 8

Dear Yana,
I have the same problem on another PC ! So if there are some problems on disk for the first PC what's matter about the second ? The problem, I think, is with Acronis Program or with the upgrade to 12705. I don't want to spend money opening a support request !!!! I purchased 5 licence of this software , ABR10 with UR, and ...it don't work. With the 11345 the scheduled backup run only the first time. With the upgraded build 12705 I can't add a new scheduled job !! Please help me, if you can. I could attach AcronisInfo to a post in this forum if you want.
Thank you for your support.

Mon, 03/14/2011 - 08:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Paolo,

Thank you for replying.

Were you able to run chkdsk on that machine? Does the backup still fail with the same error? Could I get a new copy of the Acronis report after you ran chkdsk /r per Yana's suggestion please?

Could I also get an Acronis report from the other machine where you report this issue too?

Do these two computer share any applications such as an anti-virus?

When you upgraded, which users did you specify for the Acronis services? Could you send me the AcronisInfo report from both machines too?

If you have additional questions, please let me know.

Thank you.

Mon, 03/14/2011 - 11:54
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