Problems with backing up virtual machines

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
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Hello!

I have a few question about our problems with Acronis Backup & Recovery 11.

We want to back up out VMWare enviroment with two ESXi Hosts and 21 VMs.

We use the Acronis virtual Appliance. (Two of them)

The first "problem" ist that I updatet ther Server to Build 11.0.17440.

Our two virtual Appliances are Build 11.0.17318. And I have no idea how to update the Appliances.

Is that possible? Because the Acronis server always says that the Version on server and agent are different and I should update the agent. But I dont know how to do that.

The second and bigger problem ist, that one of our appliances wont backup anymore.

The backup process starts and then it stuck at 0%. You cant abort or kill the process.

You only can power off/on the virtual Appliance. (Reboot or Shutdown on the Appliance isnt working, too)

After th Appliance is startet, you can access it with the Acronis server, but if you start a backup manually (or with a planned backup) it will stuck at 0%.

The process wich cleans up the backups also stucks at 0%!

I have no idea what to do and we have no backups for these machines for a few days now.

Can anybody help me in this case?

Thank a lot in advance!!!

Best Regard

Tue, 10/15/2013 - 05:59
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 124
Comments: 2669

Hello EDV,

you can use management server to update Agent for ESX(i). Please find the guide here.

Thank you.

Sat, 10/26/2013 - 16:00
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