Problems with differential backup - Write error

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hello,

We have a problem with differential backup.
The destination is a SFTP Server(tested).

OS & Software Info:

OS: Windows Server 2003 Standard SP2
Acronis: Backup & Recovery 10 for Windows, Build 10.0.12497

Here are the log entry details:

Error code: 11,863,304(0xB50508)

Task 'Differential backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields: $module : C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Operation with partition '0-0' was terminated.
Details:
Write error.

Error code: 0x70004
Tag: 0x9D2DE1F088CBC4D8
Error occurred while writing to the file.

Error code: 0x40003
Tag: 0xDAC945FCDC8D831E
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d8
Fields:
Message: Write error
--------------------
Error code: 3
Module: 4
LineInfo: dac945fcdc8d831e
Fields:
Message: Error occurred while writing to the file.
--------------------'.

Thanks.

Tue, 03/15/2011 - 07:58
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Richard,

Thank you for finding time to report about the issue and join us on Forum, we're glad to greet you here. I understand your concern, and will be glad to assist you.

First of all please note that the build you're using is an outdated one, and we strongly recommend that you update the software.

There can be several reasons for this issue, so in order to solve it, we need to localize the cause. The log you've kindly attached is informative, but unfortunately doesn't shed the light onto the exact problem cause.

First of all please make sure that you're using the UNC path (not the mapped drive. You can find the details here). Please also check whether the FTP is accessible from Windows as well. Make sure that the folder you're saving the backup to, has full access to everyone (just for testing purposes).

Should the issue remain, please gather Acronis Info, submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 03/15/2011 - 15:46