Problems in handling vaults and archives on management server

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Beginner
Posts: 1
Comments: 0

Hello,

i've set up a testing environment with the trial version of Backup & Recovery 10 Advanced Workstation for evaluation purposes. I have 3 PCs: a managed machine to be backuped, a backup server PC with the management server and the storage node installed, and a management console. All PCs run with Win XP Pro SP2.

Everything seems to work. I can

  • connect to the managed machine and to the management server via the console
  • create a centralized, managed vault, which is on a local drive with respect to the storage node
  • backup the managed machine via the management server and validate the backup automatically after creation
  • view the archives in the centralized vault, when connected to the managed machine via the management console
  • delete the vault and keep the archives (which are not displayed) at the same time
  • restore the managed machine, when connected directly to it via the management console

But i can NOT

  • view the archives in the centralized vault via the management server - the list remains empty, used an remaining disc space is "N/A"
  • delete the vault and also delete the archives (error code 197.650: "SSL connection failed" or similar)
  • validate the vault, archive, or backup neither on the managed server nor directly on the managed machine ("vault not accessible")

Furthermore i read something about an account "__acro_subst_user__", which has not been created during the installation (that is, i cant find it on the managed server PC). Might this be a reason for the troubles?

I also tried to get the newest builds of the software, but it seems they are not available for trial versions.

Do you have any solutions, clues, comments, questions?

Thank you!

Michael

Wed, 08/26/2009 - 14:20
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Michael,

Thank you for choosing Acronis Backup & Recovery 10.

Yes, the symptoms you described could be caused by __acro_subst_user__ account. First of all, could you please check this article and apply solutions described there?

Also, the possible causes are:

  • Acronis Remote Agent service is not started;
  • Firewall settings block the connection;
  • SSL certificate is incorrectly generated.

Try to manually start Acronis Agent on the machine where Acronis License Server is installed:

  • Click Start -> Run;
  • Type services.msc in the command prompt and hit Enter;
  • Right-click on the Acronis Remote Agent line and choose Start in the pop-up menu.

Check Firewall settings as described in Firewall Settings for Acronis Products;

Try disabling SSL encryption as described in Acronis Management Console Cannot Connect to Remote Components.

Thank you.

Fri, 08/28/2009 - 07:49
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