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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 5

I created a brand new backup job and it's been stuck with a "processing please wait" dialog box for at least 20 minutes now.

Sun, 10/25/2009 - 00:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 5

I finally canceled it after a half hour. Now I can't even edit the job. When I try to, it sits there at "Obtaining scheduler capabilities..."

How long do I have to wait? This is ridiculous.

Sun, 10/25/2009 - 00:29
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 5

I rebooted and it's not hanging anymore but the full backup keeps failing.

Log Entry Details
---------------------------------------------------------------------------------------------------------------------------
Type: Error
Date and time: 10/24/2009 10:06:25 PM
Backup plan: Nightly Backup
Task: Full backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: Acronis Agent User
Message:
Task 'Full backup' failed: 'File I/O error.
Additional info:
--------------------
Error code: 7
Module: 4
LineInfo: f35f747b3b21faa9
Fields: function : WNetGetUniversalNameW, filename : C:, $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: File I/O error.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8b9
Fields: code : 2147944650
Message: This network connection does not exist
--------------------'.
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Sun, 10/25/2009 - 02:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Kurt,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

Most probably, the backup plan has been created improperly. Please try to recreate it and see if the issue remains. If the issue still persists, to provide you with a reliable solution we should know where the destination folder for the backup operation is located, whether it's located on a networked computer or on a NAS device. Also, could you please let us know the following? Are you able to perform the operation manually? Does the operation fail as a scheduled job only?

If you place the archives to a networked computer, please check that the proper network share permissions are set. You can learn more about it here. Also please split the archive (Options -> Default backup and recovery options -> Default backup options -> Backup splitting -> Fixed size). Select, for example, 700MB and see if the issue remains.

If you use a NAS drive, please split the archive in the same manner and see if the issue remains. Also please try to copy by Windows Explorer a file of size about 10-15 GB and check its integrity.

Please let us know the results.

Thank you.

Wed, 11/04/2009 - 10:54
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