ProtectCommand: Failed to execute the command Backups Failing Error 41

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I am stumped. I have been trying all day to get a backup of a Hyper-V VM. Tried relicensing,changing VSS providers, alternate backup loacations (USB,UNC and FTP), changing the simultaneous VM Back #.

Hope some one has come across this one and can help.

Here is the error log below and attached is the system information dump.

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_vs
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fd8f
Fields: $module : disk_bundle_vs
Message: Virtual machine backup has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdd0
Fields: $module : disk_bundle_vs
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_vs
Message: Failed to back up virtual machine 'Mercury'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d292
Fields: $module : disk_bundle_vs
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: d1ab7fa1e56ec67f
Fields: $module : disk_bundle_vs
Message:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec787
Fields: $module : disk_bundle_vs
Message: Failed to perform the requested operation.
--------------------
Error code: 236
Module: 16
LineInfo: 7bb42efe3c73323f
Fields: $module : disk_bundle_vs
Message: Internal error: Attempt to access emulated disk for non-initialized object.
--------------------
Error code: 94
Module: 83
LineInfo: 383ffdb092990df8
Fields: $module : hv_srv_vs
Message: Failed to open virtual disk file 'C:\Users\Public\VM\Hyper-V\Mercury_C.vhd'.
--------------------
Error code: 212
Module: 83
LineInfo: 383ffdb092990daf
Fields: $module : hv_srv_vs
Message: Failed to create a multi-volume snapshot where files are located:
C:\ProgramData\Microsoft\Windows\Hyper-V (virtual machine file location),
C:\ProgramData\Microsoft\Windows\Hyper-V (virtual machine snapshot file location),
C:\Users\Public\VM\Hyper-V\Mercury_C.vhd (virtual disk file location).
--------------------
Error code: 207
Module: 83
LineInfo: 383ffdb092990da0
Fields: $module : hv_srv_vs
Message: Failed to mount the volume snapshot.
--------------------
Error code: 33
Module: 7
LineInfo: e24f93d0b8d8c9c7
Fields: $module : hv_srv_vs
Message: Failed to create volume snapshot.
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b0c2
Fields: $module : hv_srv_vs
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 2147942421, $module : hv_srv_vs
Message: Unknown status.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147942421, $module : hv_srv_vs
Message: The device is not ready
--------------------

Attachment Size
sysinfooutput.zip 2.08 MB
Wed, 04/16/2014 - 00:15
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Posts: 7
Comments: 166

 Hello Dirk,

Thank you for posting, I will be happy to assist you.

This error appears during volume snapshot creation. Acronis Backup & Recovery uses Microsoft VSS service and MS Hyper-V VSS provider to backup the Hyper-V VMs at the hypervisor level. Please follow this article to troubleshoot the VSS snapshot issue: Acronis Backup & Recovery: VSS Troubleshooting Guide. You have to make sure that:

  • VSS snapshot works correctly with Hyper-V VSS provider. See Using DiskShadow to Determine Issues with VSS.
  • Microsoft VSS Provider is used in backup settings.
  • Check the Windows Event log on the host and look for known issues. I did not notice any VSS-related error in attached log.

See also Acronis Backup & Recovery: Virtual Machine Backup Troubleshooting Guide for more details about VM backup troubleshooting.

Let me know if you will need further assistance in troubleshooting this issue.

Thank you,

Wed, 04/16/2014 - 13:19
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