Re installing ABR 10 build 11345

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 12

Just installed the license server. I then want to install the ABR main program and it says "There are no license key on the specified acronis license server.

How can I correct?

Rather strange for a fresh install!!

Tue, 01/19/2010 - 21:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello codehopper codehopper,

Thank you very much for your post. Please accept my sincerest apologies for the delay, but I would like to assure you that I will definitely assist you in resolving this issue.

I appreciate the screenshots that you have attached to the post. From what I can tell, you only added Acronis Backup&Recovery Advanced Workstation Upgrade license to the Acronis License Server. In order for our software to function with the upgrade keys, you need to add your previous version's licenses to the license server. In your case, this will be Acronis True Image Echo Workstation.

You can access your Echo Workstation license by logging in to your Acronis web-account and all the licenses will be available here.

If you have any other questions, please reply to my post and I will get back to you.

Thank you.

Wed, 01/20/2010 - 16:40
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 12

Added both licenses. Still no joy.

What would cause this problem. Why can't the licenses be found?

Fri, 01/22/2010 - 17:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Dear codehopper codehopper,

Thank you for your reply and for keeping us updated regarding the case.

Unfortunately currently it is difficult to identify the issue due to the lack of investigation information. I would appreciate if you could kindly provide us with the following information: 

  1. The screenshots of the current state of the License Server
  2. Location where the License Server is installed.

Also could you please kindly specify whether you have moved the License Server to any other machine for testing purposes, and if you did, was the result the same?

I would appreciate if you could let us know whether you have any further questions - we will be glad to assist!

Thank you in advance for cooperation, I will be waiting for your reply!

Tue, 02/02/2010 - 19:02