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Rescue Disc Reboots on Image Restore

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When booting using the rescue disc and selecting the image to restore, the server reboots. Sometimes I can see the volumes before it reboots.
I am running a Dell 2950 with a Perc6i RAID controller. I have a RAID 0 (1 drive) and a RAID 5 (3 drives).
I have confirmed this issue with the Dell 2950 Server and the Perc5i and Perc6i Raid controller. The ABR Disc is versions 11105 and 11133.
What I found is the RAID Controller must be using multiple disks for RAID 0. RAID 0 is used for spanning multiple disks to make one large disk but a single drive will work with the Perc controllers.

Has anyone else experienced this?

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Hello Kamloops Techs,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

I may recommend you to try Acronis Booting Rescue Media based on ISOLINUX. It is based on an alternate loader and many necessary drivers were added for it. We have implemented the possibility to download the appropriate ISO file after logging in to your account (the serial number should be registered). Please log in to your account, go to the Registered products section -> Bootable media. Download the file.

You can find more information on how to burn an ISO image to a CD here and here.

Please let us know the results.

Thank you.

"Please log in to your account, go to the Registered products section -> Bootable media. Download the file."

This lists version 11133 which I have tried as shown in my first post.

Hello Kamloops Techs,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

This lists version 11133 which I have tried as shown in my first post.

See this article for more information.

Thank you.

Hello,

Thank you for your response.

To find the exact reason of the encountered issue we need additional information. Please obtain Acronis Linux report and attach the file to your next post.

1) Boot from the latest media created (ISOLINUX CD build #11133).

2) Select the second boot option. 

3) Wait until /# appears. Type /bin/product and hit Enter.

4) Wait till the the main program window appears. 

5) Reproduce the issue.

6) To get back to the command prompt hit Ctrl + Alt + F2

7) Please insert a Flash disk formatted to FAT32  to a USB port and issue the following command:

# cat /proc/partitions
This will give you the list of partitions/drives available in your system.
For example:
8 0 127744 sda
8 1 127744 sda1
3 0 80417183 hda
3 1 10241406 hda1
3 2 20482875 hda2
3 3 1020127 hda3
Flash drive's partition is visible as 'sdXY' (X - disk letter, Y - partition number). If there are some scsi devices in your system you may find your flash by partition/drive size. If the flash is partitioned it will bring the list of partitions as well.
Then you need to create a mount point for your flash and mount it.
# mkdir /mnt/tmp
# mount -t auto /dev/sda1 /mnt/tmp
There can be some warning messages but it is safe to ignore them. If mount fails you may try to use 'vfat' (if the flash is formatted to FAT file system) or 'ext3' or 'ext2' (if its formatted to ext3 or ext2) parameter instead of 'auto' .
Make a directory on your flash drive to save files to it:
# mkdir /mnt/tmp/sysinfo
Check whether the drive is mounted correctly for writing access:
#ls /mnt/tmp
This will give a list of files/folders located on the drive.
Save 'sysinfo' and unmount the flash drive:
# sysinfo > /mnt/tmp/sysinfo/sysinfo26.txt
# umount /mnt/tmp
Please, send us the created sysinfo26.txt file from the flash drive.
This information will help me to investigate the issue thoroughly and provide you with a possible solution.

Thank you.