[Resolved] acrocmd.exe : possible regression in 11.0.17311 ?

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I use a batch script like the following weekly to copy a backup to an RDX drive, at R:\ :

"C:\Program Files\Acronis\CommandLineTool\acrocmd.exe" delete archive --loc=R:\ --arc=ARCHIVE
echo O| "C:\Program Files\Acronis\CommandLineTool\acrocmd.exe" replicate backup --loc=\\NAS\acronis_share\ --credentials=NAS\user,"password" --arc=ARCHIVE --target=R:\ --target_arc=ARCHIVE
"C:\Program Files\Acronis\CommandLineTool\acrocmd.exe" validate archive --loc=R:\ --arc=ARCHIVE
"C:\scripts\EjectMedia.exe" R:

This worked fine for a couple months. Then I upgraded to 'R0' (11.0.17311). Came in today to find the scheduled task had failed:

Total time: 00:00:36
An error occurred while executing the command.
    Error code: 0x1510008
    Tag: 0x7A8E520180FDC06F
TOL: Failed to execute the command. The 'Replication' command copies the specified backups from one archive to another.
    Error code: 0x1350016
    TraceLevel = 1 (0x1),
    $module = "C:\Program Files\Acronis\BackupAndRecovery\mms.exe"
    Tag: 0x8D165E86FB81961C
Failed to resolve the secondary location. Location: 'R:\'; Archive: 'ARCHIVE'.
    Error code: 0x175000B
    Tag: 0xDFD7515541030CA2
TOL: Failed to execute the command. This command resolves the secondary location for the backup replication.
    Error code: 0x1350016
    TraceLevel = 1 (0x1),
    $module = "C:\Program Files\Acronis\BackupAndRecovery\mms.exe"
    Tag: 0x8D165E86FB81961C
Cannot find the specified archive.
    Error code: 0xA10007
    IsReturnCode = 1 (0x1)
    Tag: 0xA110F03A4AA48DBB

Exporting a backup ('export backup') is still working. The 'replicate backup' is what stopped working. I need the 'replicate backup', because it works at the archive level, and lets me simply delete & validate backups via acrocmd also.

Any insight appreciated. Live chat didn't prove fruitful.

Thanks,

-Matt

Mon, 09/26/2011 - 20:17
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I uninstalled 17311, ran the ABR 11 Cleanup utility, then re-installed. I still get the exact same errors when trying to perform acrocmd operations on my RDX drive (R:\).

I ended up uninstalling 17311 again, running the cleanup again, and then reverting back to 17217. The same batch commands started working again, no issues.

Very disappointed in the 17311 build. A few UI glitches seem resolved, but I'm seeing this glaring acrocmd regression, as well as issues with storing vault credentials.

Please look into these issues, and get a fix out ASAP. New releases are supposed to fix problems, not add new ones :(.

-Matt

Mon, 09/26/2011 - 23:18
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Hello Matt,

Thank you for posting. I will do my best to assist you with this issue.

Could you please provide additional information about the R:\ path that you are using. Is it a mapped drive? Can you access it from Windows? Just in case, we have a KB article that explains how to work with mapped drives in Acronis software.

Looking forward to your reply and if you have additional questions please let me know.

Thank you.

Wed, 09/28/2011 - 07:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Anton,
R:\ is a removable storage RDX drive (Tandberg, USB 3.0). It is locally connected. I will reiterate this only occurs in the new build (17311), which is why I consider it a regression.
Thanks,
-Matt

Wed, 09/28/2011 - 14:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I finally got a response from support a month later:

I am following up our case 01301228, describing that you were not able to replicate the backup archive using command line.

I apologize for the delayed response. We just received an update from our Expert team that we will not be able to replicate a backup archive which is deleted from the source location. And they recommended you to run the replication command first and then run the deletion command for deleting the old backup archive. And this should resolve your issue.

Also I would like to inform you that the replication process is like copying and pasting the file from one location to another. And we will not be able to run that by deleting the archive first. And if you are trying to delete the backup archive and then move the backup to a different location you should have used the export command which was working as per your description.

I'm at a loss. This doesn't answer my issue at all. How can I get in touch with someone who is able to understand the issue and get it fixed in the next release?

-Matt

Wed, 10/26/2011 - 15:08
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Hi Matt,

Thank you for the update.

I am terribly sorry to hear about this issue, I have notified our Management team and your case has been assigned to one of our most experienced Expert engineers.

If you need any additional help feel free to contact me directly.

Please let me know if you have additional questions.

Thank you.

Thu, 10/27/2011 - 07:54
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Matt,

Have you gotten a solution to this problem? I'm also having the same problem. It's only occuring with the RDX drive though. Here is my command (which actual values replaced):

acrocmd replicate backup --loc="bsp://<buildmachine/vault>" --credentials="<user,pass>" --arc="<the_archive>" --target="P:\Export" --progress

Where the P: drive is my RDX drive.  If I change target to --target="C:\temp", for example, the replication works fine.  I've also noticed that  --target="C:\" or  --target="C:" fails as well with the same error "Failed to resolve the secondary location".  

I also tried sharing my RDX drive and using a UNC path to access it, such as --target="\\buildmachine\export", which fails as well.

Tue, 11/01/2011 - 20:58
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Hello SDS_Ed,

Thank you for your comment.

I understand your concern. But I'm afraid we will not be able to post a solution here once it's available, as this issue is not a common one, and there's no common solution. Each case is unique and should be investigated separately. I would advise you to gather Acronis Info, the description of exact sequence of steps performed and open a support request with these details specified.

Let us know if you have any additional questions, we will be glad to assist you.

Thank you.

Wed, 11/02/2011 - 13:21
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Hey Ed,
Sorry I haven't been watching these forums closely. There's no solution yet, other than running the initial 17217 build. This has supposedly been sent to QA/Development for investigation. I heard back from the expert level tech this morning saying that there's no update yet, but he'll let me know. 17217 has its own quirks, but it's what I'm stuck with for now.
-Matt

Tue, 11/15/2011 - 16:27