[Resolved] I give up
I don't appear to be alone in having frustrations with Acronis products and the company as a whole.
To start with I have selected this forum to post to as I can't find one for general comments.
My story: I have a number of clients for whom I recommended various flavours of Acronis. I am fed up with the number of error messages, backup failures, difficulty in contacting anyone, difficulty in accessing accounts and downloading updates, the list goes on. Problems such as undecipherable error messages causing backups to fail, backup failures due to no space even though configured to delete old backups, no backup disk found when there clearly is one.
Currently I have a client whose backup basically does not work for various reasons. It doesn't matter what version/flavour they are running as this is symptomatic of all dealings I have had with Acronis and their products.
I decided that before contacting support I should update to the latest version. OK, I know I have to login to their account to do this but no password will work. OK, reset password, except it says the email address is wrong. OK, they changed their email address some time ago, maybe this is the one. Oh, hold on, any replies from Acronis will go to this address - not good!
That's OK, lets contact Acronis! Yeah, right! Numerous web pages and web forms later I decided they did not really want to hear from me. I eventually found a "feedback" form and used this.
Still waiting.
I don't see how I can recommend Acronis to any more clients.
Solution: http://forum.acronis.com/forum/30512#comment-94552
I eventually found a "feedback" form and used this.Still waiting.
Feedback form doesn't suppose someone to contact you back.
Sorry to hear you have been having issues accessing your Acronis account and possibly your registered e-mail address. The best way to find out what your registered e-mail address is (or reset your password for that matter) would to use the following URL:
http://www.acronis.com.au/my/remind/
You will noticed you can enter your e-mail address to reset your password OR you can past one of your products S/N’s in the box and Acronis will e-mail you.
Once you have your account updated that should make things allot easier, you can contact Support via the following URL:
http://www.acronis.com.au/support/contact-us.html
However if you are still having a hard time accessing your account you might need to contact a local representative from Acronis and explain the issue to them to re-gain access to your account if needed (simply click on the nearest Acronis office to your current location and it will give you a contact phone number and/or e-mail address):
http://www.acronis.com.au/company/contacts.html#international
Hopefully with the details above that should allow you to get your accounts back up and running and remaining issues looked into by support.
P.S. If you are getting network errors try using the network speed limit settings in your backup job options, with many low end NAS units they at times struggle with the data volume and their internal CPU’s reach 100% and can cause timeout issues as they do not respond (we have also seen some NAS units reboot under heavy load).
All the best!
We are using the Acronis online service. I've tried everything I can think of and we are still getting network errors and backup failures. We just updated to the build released just today, bumped the network speed limit from 60% to 30% and no change. We are getting frustrated that the online service does not seem to be stable and working.
Hello all,
thank you for your comments.
Dev-anon, Datastore Australia, thank you for your help.
MT, we're sorry for you've faced the issue with Online Backup. As far as I can see currently you're working with support on this issue, and our Development team have requested additional information from you in order to investigate the problem. Currently the case is in the Pending status, as we're waiting for your reply. Rest assured that the time that Online Backup didn't work with be compensated.
We would also appreciate if you could let us know in case of any delay with the response from Support's side here.
keithm2576, according to your online website account, your year of technical support has expired. This might be the cause of the situation. You can either renew the support subscription through our Sales department, or obtain a PPI in order to contact us via chat, or phone.
You can also specify the details of the issue you've faced here by opening a thread with the following data:
- Exact sequence of steps performed
- Acronis Info from the machine in question
Let us know if you have any questions, or faced any issue, we will be glad to assist you.
Thank you.