Restore VM failes - bus type differs

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Posts: 1
Comments: 1

When I try to restore a VM image to a new server it will fail.
My current image is from an ESX4 server (HP Proliant DL380G6).
A restore to a HP Proliant DL380G7 will fail right after creating the disk on the vm. The vm is deleted and the following message appear:

Error code: 27
Module: 83
LineInfo: a859dd78cc91dc72
Fields:
Message: Failed to add a new hard disk.
--------------------
Error code: 126
Module: 83
LineInfo: 8156be0420961e22
Fields:
Message: The current bus type differs: '2'.

Current release I'm using 10.0.12497. This was also happening in version 10.0.12459.
Anyone any idea how to solve this?
This is only happening when scheduling the restore, a manual restore of this image to the new server will succeed.

Erik Blok

Mon, 10/18/2010 - 07:43
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Posts: 88
Comments: 4769

Hello Erik,

Thank you for bringing this up. I will do my best to help you.

We do not have any known problems similar to this and it is not clear why this issue occurs.

To get to the bottom of it, please collect this report and contact our Support team so that we may troubleshoot and resolve this problem.

Please let me know if you have additional questions.

Thank you.

Mon, 10/18/2010 - 17:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hi Anton,

The first thing I did was contacting Support but I didn't get any reation yet.
I'm a little confused about the info tool, it says you have to run it on the agent. But it is a windows executable and my agent is an ESX appliance, how can I run it?
When I run it on the AMS I got a big zipfile which I can't send by mail, it's too big (94MB).

Maybe the following will help:

The first time I was using ABR10 it was able to deploy the esx agents from the AMS server.
After the first update I followed all the instructions but wasn't able to deploy the esx agents from the AMS. It does have a connection with the vcenter server but all vm machines are greyed out.
So I deployed the agents via ovf templates. Still all vm's are greyed out.
Backup / restore jobs are not managed through the AMS , they run directly on the agents

Tue, 10/19/2010 - 13:39
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Dear Erik!

Thank you for your comment and for keeping us posted, we really appreciate it.

Unfortunately it's still hard to say what went wrong, we will need Virtual Appliance logs. Could you please gather it in addition to the Acronis Info? 

Acronis Info really can be of that size: it's gathering the logs and information about the product state, so I wouldn't worry. Since it cannot be sent via e-mail, we would appreciate if you could kindly uppload it to the FTP account we will create for you (but for FTP account creation we need to know the case number).

I've tried to find the case you've opened with support, but couldn't find any. I assume you were using another e-mail address for opening the ticket. I'd like to make sure that it's handled in a proper way, so could you please let us know it's number? 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Fri, 10/22/2010 - 10:37