"Running 100%" for ever and ever

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 13

I'm so fed-up with B&R10. What's the point of new versions of software and updates if all the old problems never get resolved? I'm using the latest build of B&R10 and I've been through endless "remove and reinstall the software" and "recreate the tasks" scenarios. I can't do this every time I have a problem with B&R10 (I'd never get any other work done).

Tasks which involve the creation of a virtual machine NEVER complete successfully with this software. The best you can hope for is a "Running 100%" message at the end which will never clear. You then have to try and stop the Acronis Scheduler service (this attempt will usually fail as well so you then have to force-stop the service or reboot to get back on track). I could accept this scenario if it happened once in a while, but every single time? Tasks which hang in this way prevent any other tasks from running so forget about scheduled tasks completing successfully.

I've updated the Scheduler service and recreated all my tasks (not a 5 minute job) but all the problems still remain. Acronis! I really want your software to work but it just isn't reliable and backup software must above all else be reliable. I'd be happy with a much more simple product (with less features) if you could just get it to work reliably.

I take some comfort from coming to this forum because I realise I am not alone. Some advice - no more new versions - sort out the existing problems first! Otherwise just watch your customers drift away. I appreciate that perfect software doesn't exist and that there will always be some glitches but imagine buying Microsoft Excel and then finding out that it can't add two numbers together successfully. B&R10 really is that bad. Sorry, I wish it were otherwise.

Mon, 05/10/2010 - 10:17
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello John!

Thank you for opening the thread regarding this question and for being sincere in your feedback, we realy appreciate it. We beleive that every customer that complaints is giving us an opportunity to make things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture.

I completely share your concern regarding this situation, and would like to help you with it. But since there are several possible reasons, it requires investigation. Unfortunately I couldn't find any case opened regarding this question, could you please kindly specify it to me? 

Should there be no open case, please, obtain the following information: 

  1. Acronis Scheduler logs and report as described here
  2. Acronis Info
  3. Screenshot of the error
  4. Procmon output
  5. Exact sequence of steps performed

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mon, 05/10/2010 - 15:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 13

Hi Yana,
Thanks for your reply. I appreciate that life on the support forums is not easy for you guys and that you have to deal with problems not of your making. I will attempt to provide full feedback about the problems I've had with B&R10 in the near future (first I need to get our DR test out of the way). Thanks for taking the time to reply.

Tue, 05/11/2010 - 08:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Dear John!

Thank you for your reply and kind feedback, we really appreciate it.

I completely understand your position and will be glad to receive the detailed feedback. Let us know whether there is any question or concern we can assist you with - we'll be glad to.

Thank you!

Tue, 05/11/2010 - 13:20