Skip to main content

Samsung N130 NIC Support

Thread needs solution

Hi,

We are currently trying to image the Samsung N130 model netbook using Snap Deploy 3. We've updated Snap Deploy to version 3329, and when booting PXE from the clients they dont pick up an IP address and the connection state reports cable disconnected ? I've downloaded the ISO Linux bootable media but it still seems as though the network card isn't supported, can anyone shed any light on this issue as we have around 80 machines to image within the next month. In the past we havn't had any issues in imaging the Samsung NC10 model and various other laptops.

Thanks

0 Users found this helpful

Hello Adam Ledger,

Thank you very much for your post. I am very sorry for not replying earlier but I will definitely assist you.

I would recommend updating the PXE server, I will send you a PM with instructions for that as well as download links for the files.

Also, if updating the PXE server does not resolve the issue, I would recommend making Acronis PXE Server Work with PXE Linux Loader. The article that I  have provided, has full instructions for that. 

Should none of these two solutions resolve the issue, I will need some additional information from you, so that we can escalate this issue to our Expert Team.

Please let me know if there is anything else I can help you with.

Hi Anton,

Thanks for your suggestions, unfortunately we still have the same problem as before. I've attached a screen shot showing Snap Deploy not recognising the NIC. In response to your question concerning the eth0 option being greyed out, no is the answer the screenshot should prove this. Any more suggestions ?

Thanks

Attachment Size
21328-87694.JPG 4.4 MB

Hello Adam Ledger,

Thank you for getting back to me. I appreciate the screenshot that you have attached because it gives us some indication of what is wrong here.

Your network card is detected, otherwise the name of the NIC would not be shown, there is however, an issue with our bootable media detecting your dhcp server.

I will send you a PM right now because I need to send you some personal information including a download link for another media.

Thank you very much for your patience.

If you have any other questions, please let me know.

We are also having the same problem with the Samsung
N130 can you send us the link to solve this problem.
Regards

Hello Pratik Tailor,

Thank you for posting here. I will definitely help you with this.

I am afraid there is no specific solution to this issue yet, however, I will send you a PM right now with a few workarounds, and I will also let you know what information to gather, so that you can submit a support request with this problem to our technical support.

Please let me know if you have additional questions.

Thank you.

Hi

We have tried using the new PM but still have the same problem. It is not recognised over the network.

Hello Pratik Tailor,

Thank you for your reply. I am very sorry for the inconvenience that the ISOLINUX CD did not work for you. Can you please collect the diagnostic information that I described in detail in my private message to you, submit a support request and let me know the case number.

Please let me know if you have any more questions.

Thank you.