Serious issue when opening encrypted tib

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
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Hi,

I am using Acronis True Image Echo Server with Universal Restore at work for backup of my harddisk.
(At Home I am using Acronis True Image Home Version 2009)

Over the years I have created a good amount of backups most of them are full backups but some are incremental or differential backups. I created about 2-3 backups per year. All of these backups are password protected. i noted down the password on a piece of paper.
A few years back I have tried to restore without any problem. The backups are stored on a external harddisk.

Recently the worst case happened. The harddisk stopped functioning and I urgently needed a file. In my hurry a booted the home version i.e 2009 instead of the version used for backup and tried to restore the last version, but I got an error message that the supplied password is not correct. So I tried with the next previous version but soame result and the one more previous version but again same error.

Only then I realized, that I have booted the wrong version. Therfor I changed CD and booted True Image Echo Server with Universal Restore (same CD used for backup) and tried to restore but I got exactly same error message! (Let me not talk of the raising panic)

So now I went back to systematically try to open the stored backups from newer to older version and I was successful at some point 3 years back. This version let me called it lastworking is full backup and the next following a differential backup.
I was able to open the fullbackup with the noted password but not the newer differential backup ! but i know to create the differential backup you have to supply the correct password during craetion. Threfor I am sure the noted password is correct. But why does the tool always tell me the supplied password is incorrect?

Now here are my questions:
1. Is it possible that opening encrypted Acronis True Image Echo Server with Universal Restore backup files with the Home version can corrupt these files ?

2. How is it possible to check if an encrypted tib file is not corrupted. Maybe not fully or at least the file header?

Thanks and best regards

Mon, 05/26/2014 - 17:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 124
Comments: 2669

Hello image_lover,

it is rather improbable that archives got corrupted while opening with home version of software. It is far more likely that files got corrupted due to errors on storage or by transfer.

In any case that first thing I would suggest is checking if restore with Acronis Backup 11.5 is successful or not. You can use a trial version for this purpose.

If it doesn't help, please contact our support.

Thank you.

Mon, 06/09/2014 - 14:29
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