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Server Freezes while starting a complete backup

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Hi,

I have a Windows Server 2003 with Acronis Backup and Recovery Server for Windows, full updated. When it starts a complete backup, it freezes until I power off the server. I have the VSS disabled. What do you think?

Thanks,
Sergio.

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Hello Sergio,

Thank you for posting and welcome to the forum. I will do my best to help you.

This issue could be caused by an incompatibility with some third party software but without this report it is difficult to say for sure. Could you get back to me with it please?

Also, if possible, could you run the backup with the VSS enabled?

Looking forward to your reply and if you have additional questions please let me know.

Thank you.

Hi Anton,

Thanks for your answer. I've sent you Acronis Info report in a private message. Should I upload it to the forum?

Sergio.

Hello,

I've tried to make a backup with VSS enabled, and server freezes too. Any idea?

Thanks,
Sergio.

Hello Sergio,

Thank you for getting back to me.

There is no need to post your AcronisInfo, I got it from your PM.

Unfortunately it is not clear what causes this problem, most likely it is a malfunction of our low-level drivers.

I would appreciate if you could contact our Support team with this report so that we can investigate this issue and resolve it.

Please accept my apologies for the inconvenience and if you need additional help please let me know.

Thank you.