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Simple Task Error

Thread needs solution

Good day,

Ive all  of a sudden started getting failed backups since the 01/01/2016 and ive reinstalled, ran the latest updates but cannot get my backups to run. Prior to this everything woked like a dream and now i cant get any backups to run.

Please can someone shed some light on this issue as its a matter of urgency.

Many Thanks

Log Entry Details

Type:          Error
Date and time: 08/01/2016 9:28:30 AM
Backup plan:   Backup 07/01/2016 9:51:52 PM
Task:          Simple backup
Code:          14,286,855(0xDA0007)
Module:        218
Owner:        
Message:      
  'CreateProcessAsUserW' failed while starting 'C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe /dummy /script:2DFB0437-EFEF-407F-9738-B6CA54401F4B /uuid:C0816CCC-9199-4B5D-A934-B38B60B22F7D /waitRPCclient /disable_reboot /process_guid:9F2370C2-D48F-4E14-966B-1740D119D652 /statefile:statefile9F2370C2-D48F-4E14-966B-1740D119D652 /user:4880 /substusr:4896'.
Additional info:
--------------------
Error code: 7
Module: 218
LineInfo: cd07f9d978d3a25d
Fields:  $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
Message: 'CreateProcessAsUserW' failed while starting 'C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe /dummy /script:2DFB0437-EFEF-407F-9738-B6CA54401F4B /uuid:C0816CCC-9199-4B5D-A934-B38B60B22F7D /waitRPCclient /disable_reboot /process_guid:9F2370C2-D48F-4E14-966B-1740D119D652 /statefile:statefile9F2370C2-D48F-4E14-966B-1740D119D652 /user:4880 /substusr:4896'.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields:  code : 2147942593
Message: %1 is not a valid Win32 application
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00DA0007+0x0000FFF0+0x800700C1

0 Users found this helpful

Hello Grant,

This error usually means that there is something wrong with an EXE file (For example, it is corrupted). Do you have a C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe file on this machine? What happens if you try to run it? 

 

Thank you.

Is there 'C:\Program' file (or folder) in the root folder of c:\ ? There was a bug,  fixed in 11.5 version, that such file caused error like this.