[SOLVED] - ABR10 + AcronisESXAppliance fails to deploy
Hello,
Have two ESX 3.5 servers using the VirtualAppliance which has been working fine. Had an issue with server 1's virtual appliance machine and I needed to delete it and redeploy it. For some reason now it will not redeploy, it was on there before but now refuses to. Is there another way to deploy the appliance? It gets to near 100% then fails, stops the virtual appliance and deletes it which is very annoying.
Log Entry Details
Type: Error
Date and time: 2/08/2010 3:33:31 PM
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: localserver
Code: 11,468,806(0xAF0006)
Module: 175
Owner:
Message:
Failed to establish connection using the specified credentials.
If you are trying to connect to a managed machine, use the credentials of an 'Acronis Remote Users' security group member.
To connect to a management server installed locally, use the credentials of an 'Acronis Centralized Admins' security group member.
For remote connection to a management server, use the credentials of an account that is a member of both these security groups.
Additional info:
--------------------
Error code: 6
Module: 175
LineInfo: 1b28a72e6916e8bd
Fields:
Message: Failed to establish connection using the specified credentials.
If you are trying to connect to a managed machine, use the credentials of an 'Acronis Remote Users' security group member.
To connect to a management server installed locally, use the credentials of an 'Acronis Centralized Admins' security group member.
For remote connection to a management server, use the credentials of an account that is a member of both these security groups.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x00AF0006
Log Entry Details
Type: Error
Date and time: 2/08/2010 3:33:31 PM
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: localserver
Code: 8,585,227(0x83000B)
Module: 131
Owner:
Message:
Failed to add machine '10.0.0.166'.
Additional info:
--------------------
Error code: 11
Module: 131
LineInfo: 9e714b4858a63cad
Fields:
Message: Failed to add machine '10.0.0.166'.
--------------------
Error code: 5
Module: 131
LineInfo: 9e714b4858a63cfd
Fields:
Message: Failed to establish trust relationship.
--------------------
Error code: 6
Module: 175
LineInfo: 1b28a72e6916e8bd
Fields: $module : C:\Program Files (x86)\Acronis\AMS\ManagementServer.exe
Message: Failed to establish connection using the specified credentials.
If you are trying to connect to a managed machine, use the credentials of an 'Acronis Remote Users' security group member.
To connect to a management server installed locally, use the credentials of an 'Acronis Centralized Admins' security group member.
For remote connection to a management server, use the credentials of an account that is a member of both these security groups.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x0083000B+0x00830005+0x00AF0006
Log Entry Details
Type: Error
Date and time: 2/08/2010 3:33:43 PM
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: localserver
Code: 14,712,855(0xE08017)
Module: 224
Owner:
Message:
Failed to deploy the virtual appliance on the following ESX hosts: esx1
Additional info:
--------------------
Error code: 32791
Module: 224
LineInfo: a20120e20d7da03a
Fields:
Message: Failed to deploy the virtual appliance on the following ESX hosts: esx1
--------------------
Error code: 32790
Module: 224
LineInfo: a20120e20d7da0f5
Fields:
Message: Failed to add the virtual appliance, which was installed on '10.0.0.166', to AMS. You can manually configure the appliance and then manually register it on AMS. Otherwise, you can try to uninstall the appliance and then re-install it for automatic registration on AMS.
--------------------
Error code: 5
Module: 131
LineInfo: 9e714b4858a63cfd
Fields:
Message: Failed to establish trust relationship.
--------------------
Error code: 6
Module: 175
LineInfo: 1b28a72e6916e8bd
Fields: $module : C:\Program Files (x86)\Acronis\AMS\ManagementServer.exe
Message: Failed to establish connection using the specified credentials.
If you are trying to connect to a managed machine, use the credentials of an 'Acronis Remote Users' security group member.
To connect to a management server installed locally, use the credentials of an 'Acronis Centralized Admins' security group member.
For remote connection to a management server, use the credentials of an account that is a member of both these security groups.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x00E08017+0x00E08016+0x00830005+0x00AF0006
I've tried using domain admin account which the other esx agent is using and that's fine. I've tried the local account and the account and the vCenter account and it still fails. - I tried to remove the appliance using the wizard but that did not work. I've revoked the license for that server in hopes it might have been a license issue but that doesn't seem to be the case either. Any ideas? Thanks

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Thanks for looking into the issue Anton. I've managed to fix this myself and have asked the case to be closed.
I think the reason it is failing is the ESX version is U1 where it needs to be U2 at a minimum from one of your tech notes on your site. I've managed to install the Appliance manually importing the .ovf, register the host with the AMS and it's now picking up all the machines as it was before and backing them up perfectly from what I can see.
http://kb.acronis.com/content/3384 - ESX version Info
http://kb.acronis.com/content/2741 - How to install Agent manually.
If anyone runs into the same issue, you will know what to do :)
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