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Source is not selected. The operation has been terminated.

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I have 4 servers Windows 2003 SP2 running Acronis Build 10.0.12497. when performing scheduled Full backup they return Error message

"Source is not selected. The operation has been terminated."
They have the following components installed Acronis Agent, Deduplication and Universal restore.

If i try run the backup as "right click backup" the simpel version into same vault it works.
I have tried changing alot of settings, and remaking the backup jobs many times with no luck.

Best Regards

Henrik

0 Users found this helpful

Hello Henrik,

Welcome to our forum and thank you for your message. I will definitely resolve this issue for you.

Usually such errors indicate that there is a malfunction of our low-level SnapApi drivers responsible for disk operations. Please check this article for instructions on how to check if this is the case or not. If it is, do not download the SnapApi driver from that article, but instead use this link which is a newer version.

If the SnapApi update does not help, please refer to the same KB article to collect the proper log files and contact our Support directly so that we can can investigate and resolve this issue.

Please let me know if you have additional questions.

Thank you.