Specific errors when Run backups

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Hello Guys, im having some errors when backing up a workstation from my Acronis Backup and Recovery 10, i have the build: 10.0.0.1105 and i activate the email notification, the backup creates succesfully but the log says this:

9 Information 05/10/2010 07:00:13 p.m. Pending operation 147 started: 'Creating partition image'.
10 Information 05/10/2010 07:00:13 p.m. Locking partition E:...
11 Information 05/10/2010 07:26:31 p.m. Pending operation 147 started: 'Creating partition image'.
12 Information 05/10/2010 07:27:05 p.m. Pending operation 144 started: 'Saving partition structure'.
13 Error 05/10/2010 07:27:05 p.m. Failed to run a child process.
14 Error 05/10/2010 07:27:05 p.m. System error: '87'.
15 Error 05/10/2010 07:27:05 p.m. Execution of user command C:\users\kdickson\kathy.bat failed. Error code: 1

What is this System error 87, Failed to run a child process and the error when executing the bat file.

Thanks..

Wed, 05/12/2010 - 17:48
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Hello David Paredes,

Thank you very much for your post. I will do my best to assist you.

The Failed to run a child process error message generally indicates a failure to run a batch file. It is possible that the batch files has errors or the commands you used were incorrect. Please kindly refer to the following article, that has examples of correct usage of batch files with our software.

It would also really help us to have the whole command that you used and the batch file too.

Just in case, build 11005 is a bit old, our current one is 11639, you can check this article to find out how you can download the latest build.

In case you need immediate assistance, you can contact our support directly.

Let me know if you have any other questions.

Thank you.

Thu, 05/13/2010 - 07:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 1

Thanks.... Im going to try that solution updating to the latest build, ill write you later if it works or not.

Regards!

Fri, 06/04/2010 - 18:56