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How do I get Acronis to start a backup? I created a task with no schedule and checked the 'Run task now' box, but it won't start, even when I right-click on the task and choose 'Run'. Scheduling it for 5 minutes in the future doesn't help either. The task just refuses to run. The Support section on Acronis site is useless. Why couldn't they just put a button at the end that says 'Start' or 'Run' or something that actually works? What's the secret?

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Hello Phlip,

Thank you for posting your question, I will be happy to help.

Please re-start Acronis scheduler, it appears that the scheduler service has been installed improperly.

- Download a special Acronis utility;
- Start the Command Prompt from Start -> Programs -> Accessories menu;
- Run the following commands in the folder you saved the file to:
schedmgr task zap
schedmgr service stop
schedmgr service uninstall
schedmgr service install
schedmgr service start

This should delete all Acronis tasks on the PC. You should manage your tasks from the scratch. Execute a backup operation and see if the issue remains.

If the issue still persists, please let us know the exact version of Aconis True Image you are using, I will provide you with the appropriate file to update Acronis scheduler. 

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.